Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
Other Categories
Delays with reimbursement
Having a lot of delays with claim reimbursements. Direct deposit usually take 2-3 days so I have been told and I have been receiving them after 10 days or more.
Insurer: Trupanion
By: Renate
Let Pets Best take care of the rest
I love the easy of scanning my documents and direct deposit. It's so nice to just focus on my pet and let pets best take care of the rest!
Insurer: Pets Best
By: Anne
Extremely happy with Trupanion
Our Vet recommended pet insurance when our Goldendoodle was just a pup. Extremely happy we took her advice and found Trupanion. Submitting a claim is easy and reimbursement is quick!
Insurer: Trupanion
By: Cynthia
Good benefits, but payment processing is slow.
The benefits are quite good for illness or injury, but payment is slow.
Insurer: Nationwide
By: Debra
see below
With first use of sending in claim and setting the process was very impressed with the "ease" for a non-tech person. Additionally please with the recovery of expenses. Have shared with others your name! Not sure if I was a=correct about time for handling the claim-could have been sooner
Insurer: Nationwide
By: Jo
peace of mind & lowered cost
Since my vet works with Trupanion I only had to pay my part directly to the vet and Trupanion will pay my vet. It was super easy & I really appreciated the peace of mind & lower cost. This is the first time I ever had to place a claim, but it made it worth every insurance premium payment. Thank you.
Insurer: Trupanion
By: Sherri
The claims are easy to submit
The claims are easy to submit and the reimbursement is fairly prompt. However, it is discouraging and frustrating that none of the follow up exams and draw fees/nurse visits for an already diagnosed condition are covered, particularly and the insurance premiums are not inexpensive and wellness is not covered either. Also, with regard to one of our dogs, who had a pre-existing thoracolumbar spine condition, we came to discover that ANY spinal condition which may occur subsequent to enrollment will not apparently be covered/honored. As a physician, I find this to be discriminatory and objectionable.
Insurer: Trupanion
By: Lisa
Helpful
Trupanion pays up front which is very helpful
Insurer: Trupanion
By: Pat