Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Fast response time!
Trupanion is always so fast to email me with all the invoice refunds and many more. I am always so happy and appreciate Trupanion a lot. Yes, it is more expensive per month as it ages but it is worth it with my Roxi dog! This is the first time I could call you about the Gentle Vet invoices that were not being sent well to Trupanion since they had different customers. So I appreciate all you could help me with and calling the Gentle Vets! Hope Gentle Vet does it back to normal to Trupanion. Thank you very much. Much Aloha, Lindy
Insurer: Trupanion
By: Lindy
Great service
I have had Trupanion insurance on my dog Dixie for 7 years and have always received great service and timely payment. Thank you for being there for us!
Insurer: Trupanion
By: Lynn
Very pleased
We haven't had many occasions to contact Trupanion but we have always been very pleased with the service when we have had a question. Camille did an excellent job of helping us this time. She was friendly, attentive and worked hard to get us an answer to a question we had about our billing. It was a pleasure dealing with her.
Insurer: Trupanion
By: Susan
First claim-very pleasantly surprised by how easy
It's been 10 years since we had pet insurance and at that time, had another carrier. Cannot believe how quickly they followed up on our first claim. Especially surprised considering our vet visit was 12/21 and our vet sent in the claim. We received an email notification regarding reimbursement 12/28. Had issues logging in to see the results since could not remember password. Agent reset by phone and answered all questions that I had. Even though we're on the west coast, their customer service hours are convenient 8:30 am to 8:00 pm EST.
Insurer: Embrace
By: Pamela
Fast, profesional and polite.
Personell on phone was fast, profesional and polite. Always a great experience calling and getting insuranced paid, in one word smooth. No headache, no hassle, no hard accent to understand.
Insurer: AKC
By: Matthew
Problem not resolved
Couldn't resolve my problem to change my payment plan
Insurer: Trupanion Canada
By: Lorraine
Easy and Reliable
Our 1 year old dog Charlie decided to surprise us this Christmas by eating a glass ornament. We had to take him for emergency surgery and two follow up x-rays to ensure that the glass that made it out of his stomach and into his digestive tract passed through safely. The care totaled around $4000. It was very easy to submit the paperwork online. Embrace covered all three claims and we were reimbursed 80% via direct deposit within a week of each claim--well before our credit card bill for the veterinary care was due. This coverage really saved our Christmas!
Insurer: Embrace
By: Allison
Relief knowing we can afford the care needed!
We had never considered pet insurance before but felt we should research once our new pup, Kipper, came home with us. Trupanion seemed to have the coverage that suited our needs best. We found out that Kipper had severe hip dysplasia at 6 months of age. Knowing we had Trupanion, we didn’t hesitate getting the medical help and surgeries Kipper needed. What was even better for us is we didn’t have to pay the full surgery costs up front. Trupanion worked with the Pet hospital to cover their portion of the bill. A bigger relief yet! Thank you Trupanion!
Insurer: Trupanion Canada
By: Nicky
So very happy w/ my trupanion pet insurance!
Excellent service every time I've had to use my trupanion pet insurance. Claim is paid directly to my vet and I have peace of mind that all I have to pay is my 10%.
Insurer: Trupanion
By: Blanca
I got scammed by Trupanion Pet Insurance
I signed up with Trupanion about one year ago $90. with $250 deductible for each health issue. My dog developed a muscular condition that is on going Trupanion covered me like they promised they would But just this week I got an email from them saying that my coverage is going from $90 to $140 per month. After much complaining they have offered me $99. with $300 deductible When I signed with them they assured me no condition or cost would affect my coverage. I find this so unfair and they have me hook line and sinker because no other pet insurance company will cover his ongoing condition I just want to make people aware of their scam. I am a senior and find this so unfair. A 50% hike is outrageous.
Insurer: Trupanion Canada
By: Yvonne