Other
Browse unique and miscellaneous pet insurance reviews that don’t fall into standard categories. Includes special experiences, feedback, and personal stories from real pet owners.
13,806 total
Other Categories
Me
I do not like that you expect a receipt. Get it from the provider
Gratitude
It was the first time as an dog owner to experience the cost in our baby Tyson undergoing surgery. I have not received anything yet but they have provided a break down of the insurance coverage support which am grateful for.
Scam Artist
S3280@aol.com I joined in October of 2022 after Anniversary premiums went up.No claims 2022 2024 till beginning of 2025.Had a 500 deductible 90% but WHENEVER yu submit a claim they dov90% of that so when yu do finally satisfy the Deductible yu end up paying over 600 and close to 700 deductibles.SCAM ARTIST.DONT TAKE THEM CUT OFF PHONE LINES DOWNSIZE STAFF DONT RESPOND TO EMAIL UNLESS YU HARRASS THEM.I COMPLETELY HAD IT WITH THEM.GOING OUT OF BUSINESS DIDNT HAD THE COURTESY TO LET ME KNOW.FOUND OUT BY CHANCE.FRUSTRATING TO SAY THE LEAST.SO I CANCELLED THEM BEFORE THEY CANCEL ME.GOOD RIDDANCE.
Insurer: ManyPets
By: Jenny
Strongly Advise Against Choosing MetLife Pet Insurance - their policies prioritize making and saving money, not your pet's health or your financial wellbeing
Overall, I am extremely unhappy with MetLife Pet Insurance policies and service. The only reason I have stayed on this insurance plan is because if I switch to another provider anything that is currently covered under MetLife policy will be considered pre-existing under a new plan. The insurance model feels like this company exists only for profit without any regard for the wellbeing of people's pets. I am specifically frustrated that my dog's eye condition (pannus) is not covered. Months prior to her diagnosis, I scheduled her for a vet appointment to treat a bite mark and eye redness in one eye. At this appointment, I arbitrarily said the issue started "a couple weeks ago” after playing with another dog - I had waited until the policy started to schedule this appointment because this was our first time at a vet being insured. During this appointment, they could not determine why my dog’s eye was irritated, other than speculating that it was a play injury. She was also treated for a bite at this appointment. Within a week of this appointment, the eye redness went away without treatment. While at first covered, MetLife later retracted coverage after my dog saw a specialist for eye redness in both eyes, citing the initial appointment as proof that the issue began before policy coverage. I appealed the decision, got a doctor from the clinic of the first appointment to sign off that there was no evidence that the issue treated during that first appointment was chronic or pre-existing, nor necessarily related to the chronic condition my dog later developed well into the policy. My appeal was rejected, though I never received a letter in the mail and now it is far too late to re-appeal. Now, nothing related to her eye condition is covered, while I still pay over $100/month for her pet insurance. Because of this, I cannot afford to treat her eye condition and she may suffer permanent eye damage. I feel like we were completely taken advantage of, and roped into a pet insurance plan that is not best for us. More recently, I called customer service with an estimate to have a lump on my dog’s side biopsied. Based on MetLife policy, the customer service representative cannot even say definitively whether or not this biopsy will be covered. While I don’t blame the representative, it is extremely frustrating that is the plain policy of MetLife Pet Insurance to never give pre-approvals for coverage. I strongly advise against choosing MetLife to insure your pets - they are sharks that have backwards priorities, despite what their representatives tell you. For my next pet, I will be choosing a different provider.
Insurer: MetLife
By: Astrid
First time happy user
Happy I chose pets best
Insurer: Pets Best
By: M
Easy and complete service
The best of the best. Great explanations. Very positive outcome. Thank you!
Ruptured Anal Gland
"I was out walking my dog Otis and noticed a ball like substance on his anus. I showed this too my wiife and while she was inspecting this substance it exploded all over her. My pet Otis had suffered a ruptured Anal Gland that abcessed and exploded. We rushed him to Tufts Veterinary Emergency Treatment in Walpole MA and We waited 4 hours as the physicians treated him and cleaned up the infection. They administered him IV antibiotics and Gabapenten for the pain. They had to sedate him to perform their work. We were sent home with pain medication and a 2 week supply of antibiotics. Needless to say the bill for services and treatment was eye popping. The following morning I submitted my claim to Pets Best and they processed it immediatly. Thank god for having a great Animal Hospital in my location and for Pets Best for their incredible insurance coverage. Happy to say Otis is now healed and is acting like his old self."
My Schnoodle Mickey
I have recommended your company to all my friends.
Insurer: Pets Best
By: Deb