Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you for being there for us
Our dog Ty got something stuck in his tummy that wouldn't pass and needed emergency surgery. We were so nervous about the surgery but also the very large bill to get the procedure done. We submitted the papers and Nationwide literally got back to us in 2 weeks and covered 90% of the whole thing. They were there for us when we most needed - thank you, Nationwide!
Insurer: Nationwide
By: Camila
The insurance is a lifesaver!
I am so happy I took out the Major Medical insurance on my baby. I want the health care for him in case of emergency. The insurance is extremely easy to submit and helps a great deal when needed.
Insurer: Nationwide
By: Linda
Much easier than I expected!
After being insured for only a couple of weeks, my little diva of a Pekingese, Oda-Mae Brown, had to test her insurance. She could not keep any food down. Tests revealed an intestinal blockage. Luckily, she did not require surgery, but the bills were substantial! I was thrilled at how quickly the claim was processed and how quickly payment was received. Thank you, thank you, thank you, from me and Oda-Mae!
Insurer: Nationwide
By: Kim
Thank You!!
Greatly appreciate the quick turn around on my claim for Max. The process has been very nice!! Thank you.
Insurer: Nationwide
By: Cynthia
Easy to deal with
Embrace has been wonderful to deal with through the entire process, from choosing a pet insurance carrier to filing a claim. We did the orthopedic exam waiver and chart review when we got the insurance . When I filed a claim for an orthopedic issue 10 months after getting insurance it was covered. Our vet sent in the claim forms and about 1 week later I received an email saying it was covered and a check was in the mail. Thanks Embrace!
Insurer: Embrace
By: Andrea
very responsive company
I have had a very good experience with Embrace. They have been responsive and sensitive. I recommend them
Insurer: Embrace
By: Nancy
Quick response. Excellent service and follow up.
My dog, teddy, was very ill after ingesting something he shouldn’t have. He required several days at the vet Hospital, surgery, and medication. ASPCA was able to cover most of it. They called to check on his health which they didn’t have to. I appreciate it so much. I am more at ease because I know my other 3 pets are in good care.
Insurer: ASPCA
By: Stephanie
Buyer Beware.
Terrible company. Buyer beware. I wasted $300 in premiums and they never reimbursed me for a single vet visit or service. Their tactic is to send letters that say that they need MORE info. from the vet to determine the repayment. They hassled my vet for months while I paid premiums to the tune of $40 a month for the "premium" plan. Finally, after seven months of this, they sent me a notice that my cat wasn't eligible for a single service reimbursement. When I cancelled over the phone, the person on the line was all too familiar with the policy and told me to expect a check or repayment for my monthly pre-paid deposit. Four days later I receive a letter that stated that they would need 30 days to "review" my cancellation. In other words, they want to mop up that month's premium payment too. I'm reporting them to the Better Business Bureau. Advice to those considering Nationwide: review the top rated pet insurers. They are nowhere near that list. I wish I had. I would have the $300 I wasted on this company to buy food and vet bills for my cat.
Insurer: Nationwide
By: Jane
Eventually get paid
There is a significant amount of work I've had to do to get our claims paid. But they have eventually been paid. However, they had the wrong birthdate of our pet (despite having ever vet record she has) and have put holds on our claims without telling us. It took me 4 phone calls to discover that. Once I did, they were able to fix it. But it's been equivalent to a part-time job to keep on top of all of this. But -we have had a lot of claims so we're grateful for the financial help they provide.
Insurer: Nationwide
By: Keely
Your the best
You have always been top notch
Insurer: Nationwide
By: Owen