Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The ASPCA Pet Insurance folks are the best!
I began purchasing pet insurance from the ASPCA for one of my dogs - a mixed breed male,- after I lost my other dog to a terrible neurological disease........which also was very expensive for her treatment. My experience with the ASPCA insurance with response time, reimbursements and customer service has been terrific. I would recommend them heartily to friends and families with pets. While my pup (going on 12 years) has been healthy, he has suffered some ailments and one injury in the past 6 months, and the folks at ASPCA have been prompt in sending reimbursements and keeping me informed online of the status of all claims. Thank you for such great service!
Insurer: ASPCA
By: Elizabeth
hassle free.
hassle free. friendly staff. prompt response. Excellent service.
Insurer: Trupanion
By: Mohammad
It has been a pleasure
It has been a pleasure to have my pets health plan with Trupanion. I can take good care of them because of it since it can be very expensive. My daughter is also very happy. Thanks Trupanion, Trupanion is like family, specially in difficult situations ,like loosing one of my babies. Isabel Martin
Insurer: Trupanion
By: Isabel
Simple and straightforward
It is a simple and straightforward process and Trupanion's customer service folks on the phone are absolutely wonderful.
Insurer: Trupanion
By: Corinne
Trupanion is very responsive with invoices any contact I have made via the telephone the staff is well-informed and helpful.
Trupanion is very responsive with invoices, any contact I have made via the telephone the staff is well-informed and helpful.
Insurer: Trupanion
By: Faith
Trupanion is very responsive with invoices any contact I have made via the telephone the staff is well-informed and helpful.
Trupanion is very responsive with invoices, any contact I have made via the telephone the staff is well-informed and helpful.
Insurer: Trupanion
By: Faith
Amazing response time
Amazing response time and customer service!! thank you Trupanion!
Insurer: Trupanion
By: Jennifer
Courteous and prompt claim processing.
Courteous and prompt claim processing. We have had Trupanion since we brought home our dog when he was 10 weeks old. He is now 9 years old. Whenever we had a claim Trupanion was great.
Insurer: Trupanion
By: John