Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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"Paw"some Pet Insurance Company!
We have always used Trupanion for both our current furry cat family member, BraveHeart, as well as our beloved Badgley that passed away with pancreatic cancer. We find Trupanion to be BEYOND compassionate and knowledgeable. The customer service staff are so unique to offer such qualities. I found out that their interview/hire process seeks a special kind of personal customer service liaison due to the special and complex nature of the Guardian/Pet bond and the knowledge base they require. We would highly recommend giving Trupanion a try. Seriously. They are positively transparent and financial fair with their various insurance policies, and you can't beat having a company and its employees that put your pet first before anything else. <3 P.S. I live in British Columbia, Canada (not California, although I wish I lived there! There was no Canadian drop-down box option for this review).
Insurer: Trupanion Canada
By: Yvette
Fast claims.
Friendly agents, fast claim processing, and insurance that will be there when you need it! So helpful dealing with my Hexee's allergies and testing to find it's to a weed. Now she doesn't have to be restricted with her food and she is happy about that 😀. Thank you Trupanion!
Insurer: Trupanion
By: Shelly
Timely
I like the fact that I can usually talk to a representative in a timely manner
Insurer: Trupanion
By: Helaine
Quick claims process
Trupanion took care of my claims relating to my dog's cataract surgery very quickly. The Trupanion associate I spoke to in regard to one of my claims was fantastic. She looked at the facts at issue and explained the status to me. Not only was she extremely knowledgeable and quick she was available on New Years Eve Day, which was a Sunday, to take care of customer issues. What a convenience and pleasure.
Insurer: Trupanion
By: Vincent
Very happy with response!
Very happy with rapid response & communication! Great company!
Insurer: Trupanion
By: Mary
Exemplary Customer Care
The efficient Customer Care, implemented by Embrace was truly appreciated!! Their consistent professionalism was continuously exchanged towards my questions and concerns to my appeal. The companies right to diligently review an appeal was performed with exemplary Customer Care.
Insurer: Embrace
By: Leila
Best thing I ever bought for Lily
Bought insurance for Lily when my other boxer got sick. Never had an issue with my claims. Really fast service
Insurer: ASPCA
By: Ioana
THANK YOU PetsBest
I have been with PetsBest since 2015. Unfortunately, my Golden Maxx has had numerous health issues during the past 12 months. PetsBest has processed my many claims in a timely manner. Also, just as important, their Customer Service is excellent. They notify me via email, and occasionally via telephone call (when they need clarification) of the status of my claim. Their employees are always so courteous, professional and just plain nice. Great company... I recommend them without reservation to my friends who inquire about having pet insurance.
Insurer: Pets Best
By: Tom
Trupanion
Trupanion is amazing-their team is extremely helpful and so dedicated. Trupanion is a team of true professionals!
Insurer: Trupanion Canada
By: Krissy
I called to change the credit card ...
I called to change the credit card information on my account. I only wish I had been able to do it online. As it was, I was unable to even find my account online. The telephone help, however, was excellent. And thanks for not playing music when a caller is on hold.
Insurer: AKC
By: Susan