Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Amazing
I love Nationwide. It’s the best insurance company for my pets. It covers everything and it’s really easy to open a claim.
Insurer: Nationwide
By: Carolina
Seamless: vet sent information directly to Nationwide, I got my reimbursement shortly thereafter
Happy and healthy pooch following what could have been a costlier allergic reaction, had it not been for Nationwide on my pet's side. Warm wags.
Insurer: Nationwide
By: Camila
Nationwide Pet Insurance is a life saver!!
Samson is the love of my life and he is the sweetest and healthiest dog I’ve had! However one morning I saw him vomit with what looked like specks of blood and followed by bloody diarrhea. Samson is my baby and I was in a panic and rushed him to the emergency room. The tests they had to run on him was obviously expensive but I wanted to do whatever it took to make sure my baby was going to be ok. Spending that much money without a notice was overwhelming but again, seeing Samson healthier is priceless. I submitted our claim to Nationwide not expecting much in return and oh my God was I surprised. They covered about 80% or even more of our bill!!! I’m so glad we decided to get pet insurance through Nationwide even though we were hesitant since Samson was so healthy. Also the customer service is so seamless and exceptional. Thank you so much!!
Insurer: Nationwide
By: Susan
Best thing I ever did was get insurance through Nationwide!
Nationwide had been absolutely wonderful! Knowing taking care of our beloved fur baby won’t put a hole in our pocket and he gets the care he need is the best feeling. I recommend nationwide pet to anyone with a pet they love.
Insurer: Nationwide
By: Jess
Easy to use
This is a good service and is user-friendly and responsive. So glad that we signed our dog, Boji, up for it!
Insurer: Nationwide
By: Micki
FANTASTIC
I am so grateful to Nationwide Pet Insurance for the concern that they have shown for our little Sparkey. He sure has had to endure some unexpected health issues, and Nationwide has been a blessing to us when it comes to helping us with the expenses that occurred with each one of them. Thank you Nationwide. I continue to spread the word about how great you have treated us... Linda Reeves
Insurer: Nationwide
By: Linda
Very easy to deal with great customer service.
I have had Embrace for approximately 3 years. Anytime i have a question a rep contacts me back timely. The wellness package is convenient and the claims processing is very easy. The return on the claim is also pretty fast. I would totally recommend this insurance to another pet owner.
Insurer: Embrace
By: Erin
Empowering peace of mind!
When my dog Callie had continually elevating liver values, our vet referred her to an area specialist for further diagnostics. That vet did quite a few tests to try to determine what was going on in her little body, but she also wanted us to wait a few weeks to have some things re-checked. I had racked up some decent bills and didn't yet have a final diagnosis, so I called Nationwide for advice. They said to send everything I had up to this point. I did - but then my vet mistakenly sent old paperwork in, too. That made for a very confusing situation, and I was concerned Nationwide wouldn't be able to figure out what was really going on with the claims I was really trying to submit. They were patient with my questions and did figure out what information was pertinent - and then reimbursed me to the dollar! We are still working through additional tests with our vet, but I am confident Nationwide will be able to help us through to the end of this ordeal. That peace of mind is priceless. It's so nice to not have to worry about insurance when I'm already worried about my beloved pooch!
Insurer: Nationwide
By: Erin
Outstanding
Phenominal service, quick reimbursement
Insurer: Nationwide
By: James
Wonderful
Rebel has been insured by Healthy Paws since he was 5 years old. He had some neck and back issues last year and they covered chiropractic appointments for him! Recently, I found a lump in his mouth. It turned out to be cancer. Melanoma. He’s had 3 surgeries and is currently under the continuing care of Cornell Oncology. Thanks to Healthy Paws I can focus on making the best medical decisions for Rebel without having to ask “how much is that?” They have been wonderful throughout this entire ordeal. Submitting claims is super easy, they keep in touch with you while the claim is being processed, the claims are processed quickly and once approved reimbursement comes quickly by check in the mail. They have been kind and always ask about Rebel and how he is doing. They have not disputed a single charge. I couldn’t be more pleased with my choice of Healthy Paws for my pet insurance. I am a practicing small animal veterinarian in Syracuse, NY. I decided to get pet insurance for my pets as there is so much specialty care available now in veterinary medicine, specialized care I don’t have the expertise to provide myself, and I want my pets to receive the best care available when they need it. Thanks to Healthy Paws, I don’t have to worry about the expense of trying to save Rebel’s life and maintain his quality of life for as long as possible. So happy with this company.
Insurer: Healthy Paws
By: Eileen