Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Total peace of mind
I am so happy that I went with Nationwide. I researched all the possibilities and couldn't have made a better choice. Everything about interacting with Nationwide has been great. From talking to agents on the phone to submitting claims. The claims are really simple to summit and automatic electronic payments are easy to set up. Nationwide is the best pet insurance available.
Insurer: Nationwide
By: Eva
Easy claim filing process, quick and efficient response / turnaround
Always easy to work with Nationwide to file claim, and the response is quick and efficient. And the all electronic payment process could not be easier.
Insurer: Nationwide
By: John
Love everything except email submission needs WORK!
I have been very pleased with Nationwide’s coverage, the length of time in processing claims, and payment of said claims. The only area I have had quite a bit of difficulty with is emailing my claims. 9 out of 10 times you respond by saying you couldn’t read the claims. I’ve sent the documentation in the appropriate .jpg format and I’ve tried zip file and continuously have difficulties. I’ve taken to submitting all of my claims via VitusVet and that seems to be working well. Thank you!
Insurer: Nationwide
By: Christy
I am happy with embrace insurance.
Embrace has been quick and fair in evaluating and processing our claims. I would recommend them
Insurer: Embrace
By: Linda
Great to have pet insurance
With a new puppy its definitely a life saver when it comes to my puppy contracting the illness. Its a relief to know that i have some backup in terms of the medical payment i need to make. However the only downside to the pet insurance is the fact that the claims process takes a long time and the app does not make it easy for us to go in and update the necessary information. Also with the invoice they ask us to provide for backup, it's not clear the type of information that should be in there as sometimes the vet only provides the high level outline of the what we are paying for which delays the entire reimbursement process.
Insurer: Nationwide
By: EeVin
Great, prompt claim service!
We recently made 2 claims in a row for our 8 year old Yorkie under the major medical coverage. Filling out the one page claim form was a breeze and turn around on the claim with payment, less the deductible, was very prompt. Great service!
Insurer: Nationwide
By: Steve
Nationwide pet insurance is affordable and so easy to use
The monthly premium are very reasonable and the policy is easy to understand. The claims submission process is extremely quick and easy. I love the auto claims payment option as well. I've had 2 policies for 2 years now and am more than happy with Nationwide.
Insurer: Nationwide
By: Sherri
Nationwide is a great fit for our now healthy English Bully!
Our Stella is family to us. She is an English Bulldog and at times may need more vet visits than the average dog due to her breed. Nationwide is always there for us and I am usually very confident they will cover some or all of our visit (once the deductible is met). We love Nationwide and have already referred multiple coworkers and friends.
Insurer: Nationwide
By: Michael
Great Customer Service - but need to improve reimbursement processing time
Hello, First, I must say that everyone I have spoken with at Nationwide has been amazing, friendly, and very customer service oriented. So the people side is awesome. However, waiting almost a month for reimbursement is way too long. Processing time for reimbursements needs to be improved. I receive personal Flex Spending reimbursements within a week. I'd imagine this should be possible, two weeks top, for this type of reimbursement. I'd encourage you to improve this metric. Thank you!
Insurer: Nationwide
By: Lauren
Ongoing Treatment
My dog has had an ongoing issue with his nasal passage. It is an ailment that is rare and causing him to have issues breathing. The doctors/surgeons have had to try several different procedures to improve his breathing. It has been a process, thankfully we have Nationwide Pet Insurance. It has been a life saver for us financially and to our dog Enzo. The claim submission process electronically is as simple as scanning the documents and emailing them over. The claim funds are then deposited right into my bank account. A seamless process that I have been very pleased with. Highly recommend!
Insurer: Nationwide
By: Vince