Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great Job
You guys are doing a fantastic job! I'm so happy with my dog insurance plan.
Insurer: Nationwide
By: Catherine
Extremely grateful for the service you provide
Mac our beloved dog was recently extremely sick with a stomach disorder. He had to be admitted and kept overnight at a vetinary emergency clinic. Thankfully he made a full recovery. The claim with Nationwide was quick and easy and we received a substantial part of our expenses back. Thank you for providing a wonderful service and giving us piece of mind for the care of our dog. The best pet insurance company we have ever used.
Insurer: Nationwide
By: Alan
We love Nationwide Pet Insurance !!!
We have filed several claims with our 3 fur babies in the last 3 years... Customer service is excellent!!! We get reimbursed in a timely manner!!! We never had insurance with our last 3 fur babies... and at the end of 17+ years with them we had spent over 38,000.00 on them in medical expenses... When we started over with the next generation of "pure joy" ... I shopped around and am so glad that we chose Nationwide!!! I would recommend them to everyone....
Insurer: Nationwide
By: Dawn
Very good and efficent at paying claimes.
My claims are paid fast and the ability to fax claims works for me.
Insurer: Nationwide
By: David
Outstanding service and worth every penny!
I never have any problems with claims and the money is usually refunded 10-14 days after submitting the forms. Customer service is always there when I need them.
Insurer: Nationwide
By: Frank
After comparing several pet insurance companies Nationwide was the best choice for our dog
We have only been clients for the past year but Nationwide has more than met our expectations. We were skeptical about what the coverage would actually be but have been very pleased with the reimbursement. The explanations of services not covered have been clear. Prior to making the decision to choose Nationwide we reviewed the comments online about several pet insurance companies and Nationwide seemed to offer the best coverage for us.
Insurer: Nationwide
By: Fred
Service is very slow, unwilling to help and uninformed
When I initially signed up, I was told that it would take a month for the policy to kick in and if I filled out the profile online and I set up for for direct payment through Chase, all of my claim payments would be paid within 7 days. I set up an account ASAP and filled it out. It took you over 25+ days to pay me and that was with me harassing you nonstop. Every time I called, I was told that it takes 30 days to pay the claim. Then I brought up that I was set up to have my claim paid to me through Chase, your direct payment center, then I got "Oh.... well... I don't know why this is taking so long...". No one could answer me why, no one would direct me to someone to help me. All I got is that I just have to wait for the claim adjuster to finish with the claim. Now, I'm not an idiot. I work for a healthcare company. If they really were in the mood to help me, they could have contacted the claims person. I don't even work in the claims department in my job but if a customer reaches out to me and requests help, I certainly do help them. Your customer service people didn't even want to reach out or put forth an effort. Uninformed at the information in front of them, unwilling to do any kind of investigation... I'm still debating whether I will keep you as a company. The only reason why I haven't cancelled is because its a perk through my job. And apparently my threatening to cancel my insurance after waiting over three weeks to hear about my claim wasn't a deterrent to your customer service people to stop being lazy and help me because they just gave me advice that my third claim might not be paid if I canceled.
Insurer: Nationwide
By: Karen
Pet rating
Great customer service and website is easy to navigate. Fast turn-a-round for reimbursements.
Insurer: Nationwide
By: Anita
Best decision I’ve ever made
Nationwide has been a great resource! Submitting a claim is very straightforward and they always process claims as quickly as possible. And I love the fact that they have a vet help line, which has been helpful in all situations for me.
Insurer: Nationwide
By: Morgan
Very Lengthy Review Process
When our cat was sick, we were told by the vet that all signs point to stomach cancer and that without extremely invasive surgery, he probably only had a month or two left. He was in rough shape when we rescued him from the shelter, so we opted to make sure he spends his last weeks in comfort instead of in surgery. Paying for this visit to the vet really set us back financially. It was a risk to get pet insurance, but after that visit, we were glad we had it. Unfortunately, this case was under review well past four weeks, even though I had submitted all papers from previous vet appointments that I was initially told to submit. When I repeatedly called to inquire, I was told they still needed more information from the vet and that the case was transferred to a different department. After more than two months, and two more phone calls, I was told I needed to submit adoption papers. This was not only ridiculously excessive, but I only learned about this because I took the initiative, making multiple phone calls. I'm convinced that if I hadn't taken action, this case would never have been resolved. Fortunately, our cat has been holding on longer than anticipated, seemingly happy, though he's definitely not the cat he once was. We know every day he's still with us and purring that it won't be long until he lets us know it's time. We hope to let him go peacefully and at home, though we know a vet's services of this sort are pricey. And even though Nationwide claims to cover this, I have a feeling we may not see any kind of money back from this for a long time, and this only adds to our concerns for the near future. I hope to be proven wrong.
Insurer: Nationwide
By: Nathan