Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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So grateful for Nationwide Pet Insurance!
So grateful for nationwide. The process of filing a claim is so easy and transpararent. They payed their portion as agreed no Problems or hassle or additional info needed. Their payment with in the two week mark went straight into my bank acccount. I would recommend them to all my pet-loving friends and family!
Insurer: Nationwide
By: Ericka
Love Nationwide
I started using Nationwide Pet Insurance 5 years ago and am so glad I did. I've not only felt more secure for my pets' overall welfare - I get reimbursement checks fast after major issues have occurred. To that end, the company sends a nice note they hope my pet is well again. I like it even if it is automated - someone /somewhere thought to do that kind gesture. I highly recommend you always.
Insurer: Nationwide
By: Liz
Good, but could offer benefits more like the human counterpart insurance
ASCPA is a good insurance, but there are others that have better coverage. I wish ASCPA would tweak there coverage or have a "MATCH" guarantee with their competitors. If you're a newbie to the pet insurance realm, definitely read the fine print. Not everything is covered and some things that are covered are at a reduced percentage than the advertised norm. All in all, the people that I have been used to dealing with in customer service and claims, etc...they are the BEST. Very accommodating and helpful. Couldn't ask for more there. Communication an A+
Insurer: ASPCA
By: BD
Thanks for making things easy
We appreciate the ease with which we can work with your company to submit claims and receive payment. Hank's had a rough year so having not to stressed about administrative stuff is much appreciated.
Insurer: Nationwide
By: Deena
Excellent, fast service.
Always have fast service with claims. Easy to understand and informative documentation accompanies response.
Insurer: Nationwide
By: Sue
My experience with the claims process was very easy, great!
I took King in for shots. He's feeling great, thankfully! It was super easy to submit my claim and receive reimbursement. I'm happy I have this policy for my little buddy!
Insurer: Nationwide
By: Sharonica
Not fast on claim reimbursements
I called ahead before getting pet insurance to verify all her first year shots, spay all those things would be covered. I also asked about her umbilical hernia, they said turn it in but it might not be covered, since prexisting, it wasn’t so not too surprised. The issue I have is I turned everything in the day of claim, and my vet sent all medical records within one week, it still took around three weeks to get reimbursed, two phone calls of babysitting! So the 5-10 day turnaround is not accurate. I sell this insurance so I wanted to try it, not real happy with customer service and follow through.
Insurer: Pets Best
By: Bonnie
So happy we made the decision to get insurance!
In the last two years our dog has had two major illnesses, one required emergency surgery and a blood transfusion, the other nearly 8 months of expensive medication, and not only did ASPCA cover 80%, getting reimbursed couldn’t have been easier or faster! Pet insurance has made what’s best for my pet an easy choice when I don’t have to worry about cost! Thanks for saving his life twice!
Insurer: ASPCA
By: Jen
Speedy Service and Great Customer Care!
I've had this policy for the past 5-6 years now and haven't ever had to use it until the past few months when I learned my dog had a mature cataract. Not only were the representatives helpful but, they cared about getting my dog the best coverage and reimbursement. Highly recommend!
Insurer: ASPCA
By: Benjamin
Fantastic Experience!
Amazing experience! Awesome and caring customer service.This is the best insurance company I have ever dealt with - almost next to no questions asked when it came to claims - straight forward request for documents - covered 90% of a huge fat bill - took a big burden of my shoulder! Thank you everyone at ASPCA, especially the customer care and claims specialist that I directly dealt with :)
Insurer: ASPCA
By: Pradeep