Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Knowledgeable Service
I get excellent service, from a cheery representative, each and every time I call. If I have to make a claim, I get my insurance payment within 2-3 weeks without hassles or problems. I never worry about my plan or making payments. I'm always kept up to date with current policies and plans. I appreciate this so much. It leaves me time to worry about my pets and their wellness.
Insurer: Trupanion Canada
By: Dr.
Nationwide exceeded expectations in both reimbursement amount and speed of reimbursement in responding to our dog's back injury!
We were besides ourselves when our beloved dog Josie was clearly in pain and we didn't know why! We brought her to the (great) emergency vet, where they told us she likely had herniated discs but they wanted more information before recommending treatment. We wanted to get to the bottom of the problem so we could start to make her better! We had an MRI done, knowing that we would get some level of reimbursement and feeling like the cost would be worth it to help our pup. After a long several days at the vet and multiple prescriptions later, she has been feeling more like her happy self - and we are so relieved. We were thrilled to get a significant portion of our emergency vet costs reimbursed within a few days or our submission. We are so grateful! Thank you!
Insurer: Nationwide
By: Nancy
wonderful insurance to cover your furry best friend
We had an unexpected illness when our baby Buffy had several seizures out of the blue and was put through a battery of testing and an overnight stay in ICU. When she was diagnosed with idiopathic epilepsy we breathed a sigh of relief when medication helped and she has not had another seizure since. ASPCA health insurance really came through for us. Wonderful.
Insurer: ASPCA
By: Tammy
payments
The only problem I have with nationwide is that I think they take way too long to reimburse
Insurer: Nationwide
By: suzanne
Good & fair service
Good & fair quick response
Insurer: Embrace
By: Michael
very pleasant
agents are informed and always ask me about my pup
Insurer: Trupanion Canada
By: Jeremy
amazing customer service
all the staff are great to work with
Insurer: Trupanion Canada
By: Tracy
wonderful!
Trupanion has been wonderful with taking care of both of my dogs and the ease of it all is an added bonus. Thank you Trupanion
Insurer: Trupanion Canada
By: Nicole