Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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I appreciate so much that the rep...
I appreciate so much that the rep did not put any pressure on me. He simply answered my questions and explained politely and concisely!
Insurer: AKC
By: Alicia
The best company
Not only did healthy paws save us a lot of money but they also emailed us to find out how milo was doing. I think this is the best company for pet insurance. They paid out 2 claims in 2 years without giving us a hard time. They also have a heart.
Insurer: Healthy Paws
By: SHARI
Long time customer
I have had several pets insured by Embrace for the past 15 years. My current pet has a brain tumor. It is comforting to know I have the insurance. All claims but one (just needed a quick phone to get resolved) has been handled quickly and checks issued within a week. I would and have recommend Embrace to others.
Insurer: Embrace
By: JJ
Cheerful
Every time I call Trupanion, not only are your reps cheerful, helpful, timely, & knowledgeable. They make me feel like they know my dog personally and care about his well being soooo much!
Insurer: Trupanion
By: Kathy
The staff cares
I feel the staff really care about my pet Amber and my worry's of Ambers health
Insurer: Trupanion Canada
By: Marjorie
Very sweet
Kathleen was so very sweet and was so helpful that she provided information I didn't even know I needed!
Insurer: Trupanion
By: Barbara
Lovely staff
One of the things I am happy with is the customer service as well as taking care of some of the costs of vet bills. Always pleasant lovely staff and helpful
Insurer: Trupanion
By: Pam
Very helpful.
Our conversation was very helpful. We had a question about coverage and Sterling was very helpful. We ended up taking a different course of action than our hypothetical question.
Insurer: Trupanion
By: Chris
Great customer service
Your customer service is always great. Very down to earth.
Insurer: Trupanion
By: Kim
You have a staff of excellent, kind & compassion representatives who sincerely care about our furry family members!!!!!
Today, at 1:25 pm, I received a "check up" call on my little 15 yr. old Chihuahua, Honey, from one of your very sweet reps., Shelly. I have three little Chihuahuas, which she exhibited much interest & answered questions involving them, without hesitancy or impatience. Your fantastic staff takes the time to listen, while showing love & sincerity in all aspects. I find each & every one of you a joy & pleasure to deal with, without worrying about any deception. Thanking you for your wonderful kindness & great caring. You are all deeply appreciated. My Love & Blessings to Each of You !!!!! Rose, Marie, Rullo, Honey, Buffy & Bitsi send doggie kisses
Insurer: ASPCA
By: RoseMarie