Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You are tremendous, thank you for your help!
Wonderful help and customer service. Thank you so much!
Insurer: Pets Best
By: Bobby
We're so glad we got Healthy Paws, it was an essential part of my dog's cure!
Our 2 and ½ year old golden-doodle, Palmer, decided to chew on something one day that wound up being toxic causing ulcerations throughout his mouth and down his throat. We rushed him to our vet. She was alarmed when she saw his mouth and said he was dehydrated and had lost weight. Our vet did what she could, but after getting him home his condition worsened. He was in too much pain to eat or drink. We called the vet and she recommended getting him to a hospital. After 4 days with an IV for fluids and a tube through his nose to feed him Palmer was well enough to eat soft food with our assistance. Healthy Paws was great! I scanned the vet and hospital bills and uploaded PDFs of them on-line. They started processing them immediately and kept me abreast of the status of my claims. The only other thing I needed to do was call the hospital and have them send his records. It was super easy. We had our claim checks within 2 weeks of this nasty event. Happy to report Palmer’s fully recovered.
Insurer: Healthy Paws
By: Mark
Nationwide provides great service in a timely manner.
Great service! I’m satisfies with all the service that I have received. I couldn’t have picked a better pet insurance company.
Insurer: Nationwide
By: Juana
He is so much better. Thank you.
Thank you for the follow up.
Insurer: Nationwide
By: Kenneth
Great service and quick claim payment
I have been with the Hartville Pets health plan for many years and have insured quite a few dogs. Their service has always been great, and claim process has gotten simpler and quicker. I can not submit claims on line and the payment goes right into my account within a few days. Love this. And after a claim, I get a call from the Hartville staff to find out how my dog is doing. Very sweet.
Insurer: Hartville
By: Ellen
Excellent customer service
Excellent customer service
Insurer: ASPCA
By: Antoinette
Great service!
Their customer service is really super! I have 3 dogs; each of them have had vet bills (illness/dental issues/surgery) and they have worked with our vet so we only have to pay our portion instead of paying up front. They return calls immediately AND their site is really easy to use. I always recommend them to anyone who has a pet.
Insurer: Healthy Paws
By: BARBARA
I am a new client, but so far so good; the electronic claims submission process makes it extremely easy to manage claims!
I am a new client, but so far so good; the electronic claims submission process makes it extremely easy to manage claims! When I've called for support, reps have been extremely helpful. It would be nice to have claims settled in less than a month's time though.
Insurer: Nationwide
By: Cheryl
Customer service very helpful
I like the ability to see the claims online. I have also spoken to customer service and they are very helpful.
Insurer: Nationwide
By: Carol
So grateful for Nationwide Pet Insurance!
So grateful for nationwide. The process of filing a claim is so easy and transpararent. They payed their portion as agreed no Problems or hassle or additional info needed. Their payment with in the two week mark went straight into my bank acccount. I would recommend them to all my pet-loving friends and family!
Insurer: Nationwide
By: Ericka