Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
First time getting pet insurancere and so far so good!
Honestly, the thought of paying monthly for pet insurance seemed.....dumb! I mean everyone said so. But I can't express how great full I am I don't listen to other people, and that I have Nation Wide! I would be about 3k in debt right now if I didn't have them. My fur child, due to no fault of his own has had to go to the vet for illnesses. Nationwide makes filing a claim easy and fast and I've been paid back every cent they promised to cover under our policy! The staff is super friendly and easy to talk to. Anyone with a pet who doesn't have some kind of coverage I would say is just plain.....well dumb! Thank you nation Wide!
Insurer: Nationwide
By: Kayna
Thank you for allowing/helping me to provide quality healthcare for my doggies!
I obtained policies for my two Weimaraner puppies beginning in 2004 when Nationwide was previously VPI. VPI was excellent and I have been so pleased that Nationwide Pet Insurance has conducted themselves in the same compassionate, and professional manner. Nationwide is receptive to questions/concerns and is responsive and pro active in their delivery of service. I have not had a negative experience and when I've needed help in regard to a rather complex claim, I spoke to Jennifer,a supervisor who quickly and efficiently solved the issue. Without reservation, I will continue to insure any future pets with Nationwide. I strongly believe that pet insurance is a wise decision. It has helped me to provide comprehensive healthcare for my fur babies.
Insurer: Nationwide
By: Linda
Real Review - Claim was fully covered!
I previously had a puppy that died from lepto. Our Vet costs were $7000, and when we got a new puppy, we decided pet insurance was a must. I decided to go with Figo because they were one of the few companies to cover ‘exam fees’. You’ll find that most policies do not, or that they’re more expensive. We chose the ultimate plan with a $200 deductible, and 90% payout. It cost about $650 a year. It’s important to note there is a 14 day waiting period for illnesses and 5 days for injury. In our case, our puppy had a reaction to some of the vaccines he was given. Our claim occurred on the day after the waiting period ended. It was perfect and poor timing. I was worried I would to have to go back and fourth with the insurance company during the claims process, but instead the claim was approved and paid in a week. Claim was made on 9/4. Approved on 9/7 and Payment was received on 9/11. Our bill was $540, $133 of which was exam fees. After the deductible, Figo covered the rest ($286). I’m extremely pleased with the prompt service. In addition, Figo has a 6 month waiting period for knee and hip problems, however it can be waived if your vet writes a note indicating your dog is healthy and has no issues. You need to email customer support within the first 30 days of the policy. I sent that in, and it was approved as well. Email response is prompt and knowledgeable. They sent me an email asking for a review, so here it is. They’ve done right by me. Recommend, and as always keep all documentation to avoid any problems.
Insurer: Figo
By: Jessie
Efficient and prompt with claims.
Your company is very efficient and responds to the claims right away!!!
Insurer: Pets Best
By: Diana
Pleased with the claims process.
pleased with the handling of my claim
Insurer: Pets Best
By: Marti
As easy as 1, 2, 3!
As easy as 1, 2, 3! Visit the vet, scan in your receipt and receive your deposit. I am very please with my first transaction using our wellness benefit for Mr. Watson! Pets Best is affordable and their customer service is spot on!
Insurer: Pets Best
By: Amber
Ease of filing
Ease of filing a claim and Hailey is an amazing customer service rep that I have been speaking to and emailing. She s made the entire process amazing.
Insurer: Trupanion
By: Lynne
Trupanion makes it very easy
Trupanion makes it very easy and quick to process a claim and get a response
Insurer: Trupanion
By: Martha
Very thankful for Trupanion's quick response
Very thankful for Trupanion's quick response and my reimbursement in time to pay the credit card bills. Thank You for not making a difficult situation more stressful,
Insurer: Trupanion
By: Keith
I am always notified when a claim is started
I am always notified when a claim is started and within the time specified, I get all the information I need about my claim, in an itemized list. Fast and efficient. Thanks!
Insurer: Trupanion Canada
By: Jayne