Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Service was excellent.
Service was excellent
Insurer: Embrace
By: Barry
Emergency for puppy
My puppy had a horrible accident happen. She was run over by a car, but thankfully survived. During all the trauma, Healthy Paws was right there is ensure that they would be paying the out of pocket costs for services. My puppy had laceration surgery and Healthy Paws paid my vet directly on the spot over the phone. The bill was covered at 90%! This is a great pet insurance company, that offers support and is available to answer all the questions you have during such a difficult time.
Insurer: Healthy Paws
By: Natalie
Simple and Easy
We have a 2 year old English Bulldog who has had a stint of issues. It is great to know we have Embrace in our corner, she is seen treated and we know it’s covered and we can not worry. The process has been simple and easy to submit claims and follow up if needed. Embrace was one of the best pet care items we purchased with our baby girl.
Insurer: Embrace
By: Leah
The customer web site portal access and claim submission process are exceptionally efficient!
The claim submission process was easy and uncomplicated. The claim review follow-up response was less than 48 hours and reimbursements were quickly made thru the mail or by direct deposit. Embrace Pet Insurance delivers the quality service they advertise!
Insurer: Embrace
By: patrick
Keeps Client posted
Tracking and review of claim with updates is very helpful. Would be nice to get a discount for referrals for new members who join.
Insurer: ASPCA
By: Randy
Always top notch
We always have prompt and accurate service with our claims, cat's and dogs and are usually paid within 3 weeks.
Insurer: Embrace
By: Mary
Very pleasant
Very pleasant customer service. Answered all my questions.
Insurer: Trupanion
By: Shawn
Warm and polite
Your personnel are very warm polite and professional
Insurer: Trupanion
By: Frances
I researched all Trupanion and a number of other companies before I selected Trupanion and I have not been disappointed.
I researched all Trupanion and a number of other companies before I selected Trupanion and I have not been disappointed. The service and the response time are excellent.
Insurer: Trupanion Canada
By: D.