Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Very pleasant
Very pleasant customer service. Answered all my questions.
Insurer: Trupanion
By: Shawn
Warm and polite
Your personnel are very warm polite and professional
Insurer: Trupanion
By: Frances
I researched all Trupanion and a number of other companies before I selected Trupanion and I have not been disappointed.
I researched all Trupanion and a number of other companies before I selected Trupanion and I have not been disappointed. The service and the response time are excellent.
Insurer: Trupanion Canada
By: D.
This company is completely easy to work with
This company is completely easy to work with when it comes to my pet and all his medical needs. I do refer and talk about trupanion as positive.
Insurer: Trupanion
By: Freddy
YOU ARE SO CARING FOR ALL YOUR CONCERNS FOR HANDLEING CLAIMS ,
YOU ARE SO CARING FOR ALL YOUR CONCERNS FOR HANDLEING CLAIMS , YOUR CUSTOMER SERVICE REPS MAKE US FEEL WE ARE FAMILY
Insurer: Trupanion
By: Anthony
They do what they say theyll do.
They do what they say theyll do. and are SUPER fast. I tell EVERYONE with pets
Insurer: Trupanion
By: Andrea
Everything went so smoothly.
Everything went so smoothly. We had enough concerns for our dogs health that it was a Godsend to have Trupanion quickly and hassle-free take care of our claim. We are so thankful that we had Trupanion to help us through this stressful time.
Insurer: Trupanion
By: Daryl
Very pleased with your prompt,
Very pleased with your prompt, predictable service. My only, well, not a complaint just a request, itd be nice to be able to see online which parts of a vet bill are not covered and why. Thanks!
Insurer: Trupanion Canada
By: Viktor
Very pleased
as a veterinarian and as a pet owner who has had 2 pets go through significant illnesses, I have been very pleased with Trupanion's capability to deal with my questions/concerns and to quickly approve treatment for my pets and my clients 'pets
Insurer: Trupanion Canada
By: Dr.