Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The policy we have with Nationwide for our dog is great!
Nationwide offers a variety of policies, and the one we have for our dog is fantastic! Claims are handled relatively quickly and customer service, when needed, was very helpful.
Insurer: Nationwide
By: Denise
Fantastic!
Nation Wide did a fantastic job! The claims were easy to send over, no hassle. I received an e-mail shortly after letting me know the claim was in process and they explained it could take a few weeks to process. I was aware of the time frame and really appreciated that. Thank you for all that you do!
Insurer: Nationwide
By: Jordan
Fantastic!
Nation Wide did a fantastic job! The claims were easy to send over, no hassle. I received an e-mail shortly after letting me know the claim was in process and they explained it could take a few weeks to process. I was aware of the time frame and really appreciated that. Thank you for all that you do!
Insurer: Nationwide
By: Jordan
Affordable and Great customer service
First experience was great! Submitted our wellness claim and within 72 hours I was reimbursed. Customer Service was very helpful and patient with all my questions before enrolling as well after enrollment.
Insurer: Pets Best
By: Amber
Nationwide is great.
So far, my experience with Nationwide has been amazing. Thank you for your excellent customer service.
Insurer: Nationwide
By: Zinia
quickly took care of claim
compared to who we had before, everything from doing the claim and the response was amazing. Thank you very much
Insurer: Nationwide
By: Stacy
Happy Dog Mom
I have had my pet health insurance for about 2 1/2 years, and I love it. The policy clearly outlines what is covered and what is not, and filing a claim is super easy. I used to fax my claims in, now I do it right from my iPhone through an app. Reimbursements are generally issued in about 2 weeks...but sometimes it's faster. And, with the option of direct deposit, I don't have to wait extra time for a paper check to come in the mail. Once payments are released, they are usually credited to my account within 24-48 hours. Pet health insurance may sound silly to some, but if you have it, you will be forever grateful. It allows me to focus on my pet's health when he's under the weather, and not worried about my pocketbook quite so much.
Insurer: Nationwide
By: Deb
Exceptional Service
Aspca was a great support when I loss my Jazzy. The out poor of support was above and beyond. Your customer service is exceptional and your agents are knowlegable and supportive.
Insurer: ASPCA
By: Lenore
Fantastic, easy process.
Major needed to have diagnostics done to rule out some serious problems. Trupanion worked with our vet to pre-approve the procedures in a few hours, despite the bill being thousands of dollars. After everything was done, they completed the claim and paid over $5000 within a day. Major and I are very happy with Trupanion - and I'm glad that Major is able to get the best care possible!
Insurer: Trupanion
By: Vladimir
Nationwide is definitely by your side that that's no lie!
I have nothing but positive things to say about Nationwide Pet Insurance. You are very fair and process the claims quickly. Keep it up Nationwide!
Insurer: Nationwide
By: Caroline