Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide always comes through
My dog has been sick this summer and Nationwide has provided superior customer service with the claims and helping us with the expenses of the diagnosis and medicine. Our vet clinic recommended Nationwide and I am so glad I listened.
Insurer: Nationwide
By: Cindi
Trupanion is amazing and extremely easy to work with leaving you time to care for your beloved pet!
My family is extremely happy we purchased pet insurance and I am happy we use Trupanion. You came highly recommend and now I know why. We had a major event happen with our puppy and it was the only thing I didn’t worry about. I knew you had my back when it came to his care! Thank you a million& keep up the great work! Best customer service ever.
Insurer: Trupanion
By: Alison
I absolutely tell everyone about Nationwide!
Chester is doing much better, thank for the email checking up on him. He still has an ear infection but it is much, much better. It is nice to know that Nationwide clearly does care about pets. Claims are always processed rapidly and with no issues. Customer service is always so nice and helpful.
Insurer: Nationwide
By: Jean
Terrible claim processing
The claims process is terrible. 30 days to realize that nail trimming is covered under the wellness rider is ridiculous. And of course whenever theres a real procedure done they then send u a letter on the 28th day saying they need more time to look at the claim because they have so many claims open right now. Not to mention the constant struggle to make sure that the claim is being processed correctly and not forgotten
Insurer: Nationwide
By: Michael
Great decision
Using Nationwide for my dogs medical insurance was one of the best decisions we have made. No hassle, easy to file claims and checks received timely.
Insurer: Nationwide
By: Karen
Very satisfied
Having pet insurance takes a lot of worry out of the way. We didn’t have it for our first dog & learned the hard way. We have been very happy with nationwide. It’s very straightforward and easy.
Insurer: Nationwide
By: Jeanne
Nationwide has been great!
Nationwide has exceeded my expectations. I was skeptical. The last time I took out pet insurance was in 1999 and it barely paid for itself. Thank goodness things have improved. My puppy has gotten into a bit of trouble and most of my claims have been paid for. The only thing the insurance didn’t pay for was her spay. They even paid for the Heartworm test and medication. Yay!
Insurer: Nationwide
By: Sandi
Louis Roscioli surgery went well.
Louis surgery went well and he is doing well . Insurance response was fast and good.
Insurer: Nationwide
By: ronald