Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Very efficient in paying out claims on time.
I have not had a problem when I had to file a claim. Also enjoy the Pet information.
Insurer: Nationwide
By: Joyce
GET THIS iNSURNACE
Excellent insurance, responsive to claims and efficient communicators..THANK YOU!
Insurer: Nationwide
By: LINDA
Thank you, you’ve been Amazing!
My dog ruptured a disc and had to have emergency surgery to avoid paralysis. Nationwide insurance covered the insured portion and it was deposited into my account within a couple weeks. I am so grateful and so relieved! Thank you, Nationwide for being so amazing!
Insurer: Nationwide
By: Ranisa
Winnie is doing well and I appreciate the assistance that I receive from this insurance.
The only challenge I see is that you cannot always time getting the insurance policy to go into effect based on when you get the pet and sign up for the insurance. Especially with puppies, that means the first few visits (which can be expensive) do not count towards the deductible and then, if there is an illness it is viewed as a pre-existing condition and may not be covered. With Winnie, the example is associated with UTIs, which were multiple the first few months. She has since been fine but is that considered a pre-existing condition going forward.
Insurer: Nationwide
By: Linda
Great Insurance
Has been a life saver the older my dog gets. Claims process is simple and fast.
Insurer: Nationwide
By: Tracie
Truly caring people work at Nationwide Insurance
Nationwide has been wonderful at paying my claims. So far, every one has been accepted and they have paid 90% of what I actually paid. My dog has exclusions for a couple of preexisting conditions, but I knew that before his coverage, and one exclusion has been removed (his teeth were dirty, so his first teeth cleaning fell under the exclusion). When you call there, the staff in genuinely concerned about the welfare of your animal, and does their best to help out when they can. Although it is expensive, I have the top plan for my service dog. So far, I have been able to keep up with the cost of the coverage, and have peace of mind that an emergency vet bill won't bankrupt me.
Insurer: Nationwide
By: Jeanie
Appreciates their customers and pets; demonstrates that appreciation through follow-up, reimbursement efficiency and value.
Appreciate the follow-up to check in on my pet and the broad base of services reimbursed as well as the quick reimbursement.
Insurer: Nationwide
By: Amber
Better Than No Insurance
I find that the reasons for coverage and non-coverage are not clear. Claims take much too long to process, they should be finalized in under 21 days so that credit cards payments for the vet bill can be paid within the monthly cycle. I will say that their customer service representatives are very friendly and super helpful.
Insurer: Nationwide
By: Paul
Claims take too long to process
Claims take way too long to process - generally 3 weeks or longer and all my claims are straightforward. I have AFLAC insurance and they process claims within 5 days! I think you can shorten the processing time.
Insurer: Nationwide
By: Peggie
Thank you!!!!
What an amazing process and such a helpful staff. Would recommend nationwide to anyone with a pet!
Insurer: Nationwide
By: Robert