Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Wonderful people and a great ease of mind!
After weeks of research, I am so happy i went with embrace. The thing that set them apart is that they have a wellness plan option! They were very patient with me and all of my questions. I used my wellness plan the same day as i signed up and they have already reimbursed me 4 days later. They are absolutely amazing and I am so happy with my decision. I am able to sleep better at night knowing my baby girl is covered if she ever gets hurt or gets sick. Thank you Embrace!
Insurer: Embrace
By: Alyssa
Filing a claim has never been so easy!!
We adopted our dog back in early April and purchased pet insurance right off the bat, and we're so happy we did! The first few claims I filed via email/scanned the itemized vet receipts. Then I got the app and it is SO much easier. You just select which pet it's for, the vet clinic, whether it was a wellness or sickness visit, the invoice total, and then take a picture of the itemized receipt from the vet...submit it, and you're done! You then get a confirmation email, and a week or so later you'll get an email that you've been reimbursed and all that's left is to transfer the money to your account. Super easy, quick, and simple. No complaints so far!
Insurer: Nationwide
By: Rachel
Great!!
I love nationwide! They're quick and attentive to my pets needs.
Insurer: Nationwide
By: Rocio
Nationwide has provided excellent customer service through what has been a very stressful time for me and my pet. Thank you!
I really appreciate the great customer service I received when calling with inquiries re: my pet policy.
Insurer: Nationwide
By: Jennifer
Quick and easy to work with!
The process of working with Nationwide has been seamless and so convenient!
Insurer: Nationwide
By: Courtney
Nationwide took care of me & expenses while I took care of my Special member of the family!
Nationwide could not have been any easier to deal with while we as a family were dealing with emergency care for a furry member of our family. They paid us promptly and they did not deny any charges that were medically necessary. I am so happy I purchased the insurance and so glad it was with Nationwide.
Insurer: Nationwide
By: Cecilia
Excellent customer service
I am always satisfied with the excellent customer service I receive.
Insurer: Nationwide
By: Gwen
Happy Puppy
I feel like I should’ve been told up front I would need all of the dogs vet records from when he was adopted even before the insurance started. Not having all of that delayed my initial first 5 claims almost 3 months because I had to keep going back and getting more documents and start the review process all over again. I haven’t had an issue since that was taken care of and receive my reimbursements now in a much more timely manner.
Insurer: Nationwide
By: Tarra
Turnaround time for claims has become amazingly fast!! Thank you so much!
Great company to work with! No complaints! Keep up the great service!
Insurer: Nationwide
By: Linda
Your company is terrific.
Nationwide has followed through with every claim with no excuses. I have used you now for over 20 Yrs and I feel very comfortable with the protection I have for Nattei. Thank you.a
Insurer: Nationwide
By: June