Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Excellent Service
Great service. Excellent response time. I feel my two dogs are well covered and taken care of. Very happy with the insurance from Nationwide
Insurer: Nationwide
By: Terry
I’m so glad we “Embraced” Halo
I’m so glad we had insurance for Halo! We visited the vet for our routine visit and they discovered tumors that we didn’t know he had and told us they needed to be removed and the surgery required a specialist. Since Halo is a senior Cavalier, he also needed a cardiologist check to be sure he could handle the anesthesia. It was an enormous relief to have coverage for him since this was so unexpected and, frankly, expensive that we may have had to delay his care. Embrace was a pleasure to deal with and worked on our behalf quickly and efficiently. Can’t say thanks enough, and Halo is 100% on the mend.
Insurer: Embrace
By: Jess
Responsive and Clear
Nationwide Pet Insurance allows you to handle all claims as easy as possible. There is no long telephone interactions, all forms and relevant policy document is online, and checks are send directly to your house. I couldn't recommend it more!
Insurer: Nationwide
By: Jennifer
Peace of mind and extrodinarlly freindly staff.
I have had Alfie with Healthy Paws since he was 12 weeks old. We have had a few gastro issues with him and on all occasions Healthy Paws have been quick with my claim, follow up on how he is doing and never declined a claim. Last time was the weekend before Christmas and my claim was settled and check arrived before New Year. I cant thank them enough for all the help and security knowing my puppy is in good hands.
Insurer: Healthy Paws
By: Alyson
Embrace was there for us in every way.
We chose Embrace when we received our son's service dog, Ramos. Ramos was 3 then, and he was exceptionally healthy until the very end of his life. He had a small skin tag removal a year ago, which Embrace covered after our co-pay. This past fall, Ramos was diagnosed with a rare and aggressive cancer. Embrace was wonderful to take care of everything: surgery, medicine, doctor care before and after, and even euthanasia. The staff was exceptionally kind through this difficult time for our family.
Insurer: Embrace
By: DEBORAH
Great claims process
The claims process is awesome. Done electronically and paid directly to my designated account. Nationwide has been great whenever dealing with them on my dogs.
Insurer: Nationwide
By: Deborah
Nationwide is the best pet insurance company around
I am so happy to write a review for Nationwide. They are, hands down, the best pet insurance company on the market. Their policy is easy to understand. I have been using them for a year and am very pleased with the processing of claims procedure. It is timely. Sometimes, getting a preixisting condition removed from the policy takes a little longer, but it is not excessive. Recently, I added a puppy, Hope, to my home. The only reason I can afford another dog is because of the pet insurance Nationwide provides. I am so grateful to Nationwide. If anyone is looking for good pet insurance, I highly recommend Nationwide.
Insurer: Nationwide
By: Mary
Everyone I have spoke to on the phone about Pennys care is awesome and so helpful.
I am so happy I have pet insurance you all are so awesome and very helpful.
Insurer: Nationwide
By: Laura
Most improved over the last year
Our first 6 months with nationwide were difficult. The past year has been Fantastic. Keep up the great work
Insurer: Nationwide
By: Norma
Too many requests for additional information
There are too many instances where additional information is needed and no payment is processed. You have the vet name, you should ask the vet's office directly for additional records instead of burdening the patient with it.
Insurer: Nationwide
By: Rachel