Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Supportive
Claim for my cats infected paw was taking a bit longer than I had been told, but I received a prompt email notification keeping me informed. Resolution, applying charges to my deductible, happened only a day or two later. Since my cat' s issue has escalated , I look forward to continuing quality support from Pets Best
Insurer: Pets Best
By: Melinda
The first claim processed in 2 days
The first claim for routine care was processed in 2 days. 2nd claim for emergency visit has taken a week to process with no notification on status. Ugh
Insurer: Pets Best
By: Diane
Best company ever!
Trupanion has been a wonderful company to with on every level. We are thankful for having this insurance which allows us to provide great care for our beloved pet!
Insurer: Trupanion
By: Joan
My BFF, Jake.
Already share my experiences with friends and coworkers. Very satisfied with how quickly you process and pay my claims. Really upset with myself for not sharing my story with you about Jake, he is a great little dog, almost 10 years old.
Insurer: Trupanion
By: Nettie
Trupanion is always efficient.
Prompt and efficient
Insurer: Trupanion
By: Lynn
Penny was great!
Penny was great! Very helpful and great to work with.
Insurer: Trupanion
By: Michelle
Yay Trupanion!!
Trupanion is wonderful! The customer service is some of the best I've experienced.
Insurer: Trupanion
By: Abby
Outstanding Pet Insurance
I have nothing but praise for this insurance. They pay promptly and without hesitation. And they are easy to contact. Any time I want advice or information I am immediately connected with a real person, and that person is always knowledgeable and helpful.
Insurer: Trupanion
By: Bonnie
Very good response to what was happening to my account and to fix the problem .
I have not have had any sickness with my cats yet but I had a very good response to what was happening to my account and to fix the problem . I moved to Arizona and did not remember to call and change my address. thank you
Insurer: Trupanion
By: Judy
The best service.
Our little Della was diagnosed with diabetes and Trupanion was extremely helpful with the bills, no delays and received the funds in our account within days. Thank you Trupanion staff.
Insurer: Trupanion Canada
By: Barbara