Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

74,890 total


January 13, 2020

Desiree was very customer friendly when I returned trupanions voicemail message left by Angela who was also very professional and customer friendly.

Desiree was very customer friendly when I returned trupanions voicemail message left by Angela who was also very professional and customer friendly. PLUS they spoke PERFECT ENGLISH.

Insurer: Trupanion

By: Vinnie

Useful
January 13, 2020

in addition to researching if Trupanion was in receipt of the medical records by fax and confirming it was not he provided me with the correct URL a new claim form and easy to follow step by step instructions.

in addition to researching if Trupanion was in receipt of the medical records by fax and confirming it was not, he provided me with the correct URL, a new claim form and easy to follow step by step instructions.

Insurer: Trupanion

By: Greg

Useful
January 13, 2020

Wonderful people answer the phones.

Always friendly capable people to work with.

Insurer: Trupanion

By: Shannon

Useful
January 13, 2020

Trupanion review

Fast efficient and effective

Insurer: Trupanion Canada

By: Phil

Useful
January 13, 2020

Very happy

Very happy with the quick response Thank you

Insurer: Trupanion Canada

By: Debbi

Useful
January 13, 2020

because I love your service

because I love your service

Insurer: Trupanion

By: Michael

Useful
January 13, 2020

THE BEST!

ALWAYS EXCEPTIONAL!

Insurer: Trupanion

By: Anita

Useful
January 13, 2020

Customer Service is excellent very professional but very informative and caring about our dog and very kind and helpful.

Customer Service is excellent, very professional but very informative and caring about our dog and very kind and helpful.

Insurer: Trupanion

By: Mark

Useful
January 13, 2020

Great!

All very positive, turnaround on processing claims is excellent. Would never again have a pet without Trupanion...they go together!

Insurer: Trupanion

By: Joyce

Useful
January 13, 2020

Received excellent service.

Received excellent service.

Insurer: Trupanion

By: Joanne

Useful

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