Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Fast and Easy
We had an unexpected medical emergency for Charlie. Submitting the claim was easy. The review and reimbursement was fast. Nationwide even sent a follow up asking how Charlie was doing showing compassion.
Insurer: Nationwide
By: Don
Embrace Insurance is the best investment we've made in our dog.
Embrace Insurance enabled us to keep our dog, Tia, healthy and comfortable through her many health issues. We were able to enjoy her life longer than we'd expected. Our claims with Embrace were answered promptly and we received timely payment. We continue to recommend the company to our friends and family.
Insurer: Embrace
By: beverly
Straightforward and flexible
We had a great experience with the Customer Service rep. She was very helpful and patient and provided all the information we needed. She answered all our questions patiently and provided helpful information for us t odd the right decision. Wait period was reasonable and choices are easy to decide.
Insurer: Pets Plus Us
By: Amin
Very Helpful!
Website and claim forms very easy to navigate. Customer service is very helpful.
Insurer: Nationwide
By: Nicole
Embrace and the surgeon saved my puppy’s paw
On February 3, 2020 my five-month old Norfolk puppy suffered a grievous injury to a hind paw. I was convinced she would lose the paw and thus the leg. Luckily we live 5 minutes from a veterinary trauma hospital whose Board certified surgeon was on duty that day. She was willing to try I to save the paw but advised me that this would be a long road, full of ups and downs. It would be day to day for a long time. Long story short: it took four operations and three months (plus $10,000) and Embrace to save the paw. The surgeon asked me if I had pet insurance since it would be a very expensive process. I said that I had Embrace Pet Insurance and a big smile crossed her face. The puppy, Cardigan, is now running around and going to physical therapy twice a week. They say she will be “good as new.” This would not have happened had it not been for Embrace. I have since recommended Embrace to a new pet owner who did take out a policy.
Insurer: Embrace
By: Heidi
Easy and pleasant!
Easy and pleasant! Easy to submit, east to chat with, informative and very kind.
Insurer: Trupanion
By: Lisa
Happy dog owner.
Great service and super fast payment.
Insurer: Trupanion
By: Kathy
Friendly and Compassionate
Very friendly and compassionate as well they check on your pets after the visit to the vet to see how they are doing.That is what you call true animal lovers when they go beyond the business part to see how they are doing
Insurer: Trupanion Canada
By: William