Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Fast and easy
Easy to submit claims and great customer service.
Insurer: Nationwide
By: Jennifer
Pearl is doing great
Pearl is doing great! thanks so much for checking on her.
Insurer: Nationwide
By: Cynthia
Convenient, No Hassle and Great Service!
I've used this policy for emergencies, puppy shots, spaying and followup visits. So far I've had great results and it's paid as stated. The app on my phone is simple to use. Nationwide responds quickly and the fact they do direct deposit makes it even better.
Insurer: Nationwide
By: Sabra
It is a must have Pet health Insurance
They pay within 3 weeks. The customer service is excellent. They reimbursed me most of Tiggers expenses. It is already stressful to have to deal with their ailments. It is comforting to know that nationwide covers most of the expenses.
Insurer: Nationwide
By: Charmaine
I am always referring people to ASPCA because of their pricing and customer service being so excellent.
Everyone that I have spoken to at ASPCA has been so nice and caring. Getting a follow up call to see how my dog was doing after an Emergency visit meant the world to me. I also got my payment reimbursed within about a week and a half which is amazing! Every part of this insurance is quick easy and understandable.
Insurer: ASPCA
By: Shannon
Very happy
it's been a breeze dealing with both customer service and the services online filing a claim - very happy to have gone with Nationwide!
Insurer: Nationwide
By: Allegra
So glad I purchased this insurance.
I have been more than happy with the insurance I purchased for my dog. When submitting a claim for the first time I was really worried about what to submit and what not to. The rep told me "just submit every receipt you get and we will work through it" and that is exactly what they did. On the two claims that I have submitted I have been very happy with the reimbursement. It is a great comfort knowing I have this in place just in case.
Insurer: Nationwide
By: Colleen
Seamless
Every thing has been very easy as far as submitting a claim. Customer service is always very helpful. So glad I have insurance on my pet!
Insurer: Nationwide
By: Gail
Healthy Paws - a company you and your pet can count on.
HP has literally saved my boys life. Biggie was a very sick puppy and after many test and vet visits (all covered by HP) he was diagnosed with IBD. Through all the ups and downs HP has been the one thing I can count on and knowing I can take care of my boy and give him he care he needs is priceless. They covered ALL his testing, treatments, overnights, medications, speciality testing - all of it. Claims are so easy to submit via their app and they pay out via direct deposit without 24 hours of finalizing their claim. We love them. I am so happy I took the advice to get HP when he was a puppy.
Insurer: Healthy Paws
By: Monica
Nationwide always comes through. The claims process is uncomplicated and the people are committed to excellence.
I purchased Nationwide pet insurance for my dog, Jasper, when he was a puppy. I am extremely satisfied with the Nationwide team. The claim’s process is swift and uncomplicated. Having a vet available 24/7 by phone is very important and much appreciated.
Insurer: Nationwide
By: Rochelle