Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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So dependable - consistency counts!
Hoffman is my first pet ever! He’s my everything! Smartest thing I have done is get Nationwide with wellness! Everything has been covered and I’ve never had an issue! I couldn’t ask for anything more! Truly!
Insurer: Nationwide
By: Susan
Takes Way Too Long for claim
Takes frustratingly long for a claim to be reviewed. Going on a month and a half of 2 claims pending. Even more info was requested and immediately sent. No response of received given. Called for them to say they could not view images, sorry, need to resend. Sent hard copies, received, and still another 2 weeks. Over $1000 in claims pending. But don’t worry, they’ve taken my $52 payment without Issue for 3 months
Insurer: Nationwide
By: Ryan
Efficient processing of claims and customer service is always a pleasant experience!!
Very pleased at all levels!
Insurer: Nationwide
By: Marybeth
Amazing customer service
Health Paws insurance company has been amazing. I have submitted claims in the past and they were always processed in a timely manner. This company also cares about your pet. They always ask how she is doing when I call and send emails asking how she is doing. I wish I could give them a rating higher than 10 because they truly deserve it.
Insurer: Healthy Paws
By: Victoria
Great Insurance
Overall, I am very pleased with Nationwide Insurance. I have been a loyal customer for almost 16 years. We currently have three dogs insured. Submitting a claim is so easily done online. They usually pay relatively quickly. Depending on the plan, the reimbursement rate is pretty good. One of my dog’s just had a tumor removed from her lip and the bill was over $700. After the insurance reimbursement it ended up costing us about $75 out-of-pocket. I give that two thumbs up. My neighbor has a different pet insurance for her dog and they reimburse hardly anything. I would definitely recommend Nationwide Pet Insurance to a friend or family member. They may not be the cheapest but when you need it, it comes through. You want an insurance you can rely on.
Insurer: Nationwide
By: Melissa
Nationwide is absolutely wonderful in all aspects.
Nationwide makes filing claims easy, there is a quick turnaround for payment, and customer service representatives are knowledgeable, understanding, and pleasant. There is not a long wait time when calling. Premiums are reasonably priced.
Insurer: Nationwide
By: Robin
Nationwide is amazing and I try to refer them to everyone I know for pet insurance!!
You guys are seriously the best!! I downloaded the virus app on my phone and the ease of filling a claim is awesome! Great customer service and I've never had a problem getting quickly reimbursed. My dog has better health insurance than I do, which is sad!! I refer Nationwide to anyone who has a pet because they are that awesome. I should be a spokesperson for you guys because I tell every vet I go to to recommend your company to all their clients!! Bravo Nationwide!!!
Insurer: Nationwide
By: Summer
Nationwide Pet Insurance is worht every penny and so easy to work with!! Thank you!
I have had Nationwide for Louie sine we brought him home. It is worth every dime.. not only because the coverage is great but the ease of making a claim and all the things you do to help us keep Louie healthy, safe and happy!! Thank you Nationwide. Couldn't be happier!!
Insurer: Nationwide
By: Cyndi
Healthy Paws is the best pet insurance!
This company has hands down the best customer service! They make it stress free and easy to file a new claim. The process of claims are around 3-10 days and any coverage that is owed back to you is in your account within a few days. Our puppy was sick and they even reached out to ask how he was! What insurance company does that?!! None! I’m so impressed that they even care and check in with their clients. If you have a pet get insurance and use Healthy Paws, you will not be let down! They have my business forever more!
Insurer: Healthy Paws
By: Rachael
Reimbursement isn't what you think
I must admit, Healthy Paws claim submission is very simple and customer service will get back with you fairly quickly. What I didn't like is, that instead of Healthy Paws giving me my reimbursement in monetary form, they took it upon themselves to give me my reimbursement by adding it to my next premium. This is not what was told to me prior to me signing up with them. You pay all this money monthly and you cant get your reimbursement back in hand. So in other words, "Healthy Paws will NOT reimburse. They will always keep their monies within their company!" Not a happy member at this time.
Insurer: Healthy Paws
By: Deborah