Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Thank you for reaching out to follow up on Bandit's recent boo-boo. He has fully recovered!
I appreciate your interest in my fur baby and his recovery. Thank you.
Insurer: Nationwide
By: Kimberly
So Happy with Healthy Paws
Highly recommended! My rescue dog required hip surgery, and Healthy Paws took care of 90% of the total bill. Processing a claim is as easy as uploading an image of the bill, and they followed up to make sure everything went well and that my dog was doing well. I cannot recommend highly enough.
Insurer: Healthy Paws
By: Ian
I am pleasantly surprised at how easy it is to file claims AND I am reimbursed within 2-3 weeks!
When we signed up for pet insurance I was expecting it to be complicated to file claims with long waits in between reimbursement checks but is pretty easy to file claims, receive an EOB followed by the reimbursement check.
Insurer: Nationwide
By: Lisa
I am beyond grateful and happy that I purchased Embrace Pet Insurance for my 2 Golden Retrievers!
I cannot express enough how happy I am with the prompt re-reimbursement AND the hassle free of submitting my claim and how much Embrace paid! The day of my dogs accident was the worst day of my life. I actually forgot that I even had pet insurance so when I was charged for the surgery and ICU overnight care, as much as I knew I was going to have to drain my savings I did not care because my dog was alive. When I had a chance to calm down, when my Cali was improving day by day, I then remembered I had pet insurance. Still I had no idea how easy the process was to get reimbursed and the amount was a HUGE burden off my shoulders. Thank you so much Embrace Pet insurance, I am def. going to tell ALL my pet owner friends that they HAVE to get a policy thru you!!
Insurer: Embrace
By: Melanie
Nationwide Review
Great costumer service
Insurer: Nationwide
By: Elizabeth
You’re awesome
Have exceeded our expectations
Insurer: Nationwide
By: Suzette
The Best
It has been almost a year since we purchased our Nationwide Pet Insurance. We appreciate the excellent customer service and how quickly claims are processed. Thank you for taking great care of Noa!
Insurer: Nationwide
By: darlene
Best decision I ever made!
Elsie was a cattle dog/husky mix. When we found each other, I decided to buy medical insurance for her even though we had not insured either Frisky or Sheila. Sheila had been suddenly ill at the end and we could see that longer or more extensive medical needs would be costly. I never wanted to let finances dictate medical decisions for Elsie, so insurance seemed a smart choice, and I was right! Elsie developed an aggressive form of mast cell tumors in March 2019. She required three surgeries, followed by chemotherapy and other medications. In addition, there were frequent visits to both the vet and the oncologist. Without insurance, all of that would have eaten into our retirement funds and been a reason to forego needed treatment. With insurance we could do what we believed was right for Elsie, extending her life by months. As for quality of life, we had more good days than bad, and six days before she passed, we still enjoyed our walk together. Claims were always processed in a reasonable time frame and coverage was as promised, to the very end. After the final claim was processed, I received a call from customer service, expressing sympathy and asking how we were doing. Over and above anything I expected! If we ever bring ourselves to bring another dog into our hearts, we will once again invest in medical insurance for her.
Insurer: ASPCA
By: Sharon
Thank you in behalf of Aqua
My dog Aqua has suddenly been ill and we had to find her Veterinarian care for her discomfort. Starting with a visit to the ER a month ago and ending in a recent visit to a neurologist specialist . I am impressed with the easily filing process and the rapid reimbursement . During these time of pandemic it has been challenging to make ends meet. Adding Aqua's unexpected illness was not easy but Nationwide's quick processing helped us continue with her check up . Thank you for all you do .
Insurer: Nationwide
By: Carmen