Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Excellent Insurance
We are very happy and satisfied with Nationwide—excellent customer service as well as timely and accurate response re inquiries, processing and payment of claims, etc. Keep up the good work.
Insurer: Nationwide
By: Garry
Fantastic, easy-to-use pet insurance
I wasn’t expecting to make a claim so early in my pup’s life, but I was pleasantly surprised by the comprehensive coverage, ease of making a claim and excellent customer service. It is such a relief to know my babies are covered. Thank you!
Insurer: Nationwide
By: Stephanie
Very Good Service
Overall Very Good Customer Experience
Insurer: Nationwide
By: Liza
Nationwide Per Insurance Provides Great Service
we have received great service since signing up with Nationwide Pet Insurance. Our pet has received the best care available each and every time.
Insurer: Nationwide
By: Carl
Knee problem
have been a customer of Nationwide Pet Insurance for 25 + years and have been very satisfied with the services.
Insurer: Nationwide
By: Margaret
Been very helpful. Very appreciative.
Having insurance on my dogs has been very helpful. Your site to submit a claim is very easy to manage. Never have had any issues when it comes to insurance on my puppies thank you.
Insurer: Nationwide
By: John
Caring and Responsive To Claims
Thank you for being very responsive and timely with addressing claims. My vet has had no issues submitting claims and the Nationwide team has responded promptly. I appreciate the good service.
Insurer: Nationwide
By: Marc
Great fast responses.
I like the prices, quick responses and friendly service.
Insurer: Nationwide
By: Rick
Great customer service! Making a claim is easy and fast!
Great customer service! Making a claim is easy and fast!
Insurer: Nationwide
By: Robin
I wish you did human health insurance!
It shouldn't be a novelty to have a company do exactly what they promise but I am always astounded by the efficiency, ease and speed with which Nationwide settles its claims. Usually these are for well visits, and preventative treatments. This time however one of our dogs impaled her foot on a metal spike, which some idiot had dumped in the woods, on her daily run at the very start of the corona lockdown. Two surgeries and 38 visits to the vet later, her bills were over $4000. I submitted the claims in two batches. Each time minus my deductible I was reimbursed in full directly in to my bank account within eight business days of my mailing the claims. I could check at any time for the status of my claim online and the final explanation of benefits was crystal clear. I called midway through her treatment to speak to customer service to check if I could submit a claim before her treatment was complete. I was put through to a representative immediately who was able to answer my question. No putting on hold for 15 minutes and then being told no one was available at this time. No one questioned my claim, asked for it to be resubmitted, said it wasn't pre-approved, said it was out-of-network, said it was unnecessary treatment or basically came up with any excuse they could to justify not reimbursing my claim under the average for which I had in good faith paid my premium. And this was all during the corona pandemic shut down. Imagine if human health care in this country was run in the way that Nationwide runs its pet insurance. Yes the premiums seem a lot each month - we have four pets under it - especially when everyone is injury free and healthy - - but I would recommend Nationwide every single time. They don't make excuses. They do exactly what they say they will. I love them!
Insurer: Nationwide
By: Pom