Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Strange Review
It was interesting how unorganized everything was. I had our first claims last year, no issue. Then this year, after waiting for 30+ days, was requested for medical records back a full year. Then 30 more days to review, then a note that 30 more days were needed. I'm also concerned on the letter received that some issues were no longer covered since there was no proof it was cured, however Nationwide has all his records and you can clearly see they are no longer issues and as such, for the second requirement, longer than a year ago. This is a little concerning.
Insurer: Nationwide
By: Yvonne
Great, fast response!
Nationwide has been excellent. Great response time to claims, easy to contact. So glad my pup is insured with them!
Insurer: Nationwide
By: Sara
Excellent service
They really provide the service they say they will provide. No hassles. No arguing. They have processed every claim with ease.
Insurer: Nationwide
By: Meredith
Excellent service and fast response
Response is fast and fair. Highly recommend this service.
Insurer: Nationwide
By: Ann
Excellent service!
This was my first time needing to use my pet insurance and all I can say is thank God I chose healthy paws! They were so easy and helpful during such a stressful time ! Thank u so much !
Insurer: Healthy Paws
By: Karlen
I am so glad I have Nationwide's Pet Insurance, it has been really helpful.
The price is fair. When I make a claim, I just take a picture of the appropriate documents and send them in. It couldn't be any easier than that. Their customer service is great and I have had no issues with them at all. I recommend it to all my friends and family that have pets.
Insurer: Nationwide
By: Kyle
Have been so happy with Nationwide!
I have been so happy with Nationwide. They are easy to deal with and I have used them for the past 4 years for my pets.
Insurer: Nationwide
By: Erica
Nationwide has been fantastic with reimbursements on my Baby Teddy's medical expenses.
My boy Teddy has had a rough year and thanks to Nationwide Pet Insurance it has eased mom's anxiety money-wise. Whenever I've needed their advice they have always been there for us.
Insurer: Nationwide
By: Debra
Thankful for Nationwide and the peace of mind they offer for my Max!
This is my first experience having pet insurance. I am hopeful I never need to use it for something serious, but find it comforting to know it is available. The claims process is very easy and moves quickly.
Insurer: Nationwide
By: Laura
This insurance program is transparent
This insurance program is transparent. No surprises with respect to what they will cover or won't. Customer service treats you with respect.
Insurer: Pets Plus Us
By: Stacy