Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Excellent and fast service
My claim was process fast and was easy process Thanks you !!!!
Insurer: Nationwide
By: Alejandra
Unexpected
I did not know that some parts of my visit would be covered and was happy to find out that they were. I was really happy to see that Nationwide values us as customers.
Insurer: Nationwide
By: Tahiry
Excellent
I love the service, the claims are easy to complete. The only 'issue' I have is that I've submitted 2 claims for something unrelated to an existing condition and it was assumed that it was related to that. Instead of asking (call, email, etc.) about it, it was denied and I had to submit additional paperwork to re-explain. This extra work on my end could have been avoided with communication asking me.
Insurer: Nationwide
By: Heather
When my dog needs medical care the cost is the least stress due to Healthy Paws ALWAYS being there for us!
Our gentle giant girl has been very high maintenance. Though we love her all the same. She has had several surgeries and Healthy Paws has made it so non stressful for us. We just snap a photo and email it to them and within a few days we have our claim put into our bank account. They have never questioned or given a hard time. They always check on Blossom to make sure she is okay. I highly recommend them!
Insurer: Healthy Paws
By: Julie
Thank you for always being there
Thank you for being there for me and my dogs
Insurer: Nationwide
By: Andrea
Excellent Policy and and Fast Reimbursement Turnaround Time
I can't thank Nationwide enough for providing such a great policy for my two cats and for the quick turnaround on reimbursements. Nationwide has been a lifesaver!
Insurer: Nationwide
By: Suzanne
Thank you for checking in on Keystone
You are easy to submit claims to and I thank you for checking in to see how Keystone is.
Insurer: Nationwide
By: Roberta
Nationwide has the easiest process to file a claim. So grateful it is not frustrating like most insurance companies.
I have only had nationwide insurance for about six months and have been 100% pleased with them. They did question one claim and after I answered the questions appropriately, they were satisfied and paid the claim.
Insurer: Nationwide
By: Mandy
A relief to have Nationwide pet insurance
My girl has starting having seizures the day after her vaccines were administered. It did not make sense that a 3 year old healthy dog was having such issues. Having Nationwide pet insurance has been such a blessing. They have helped us cover the expenses to determine why she is having the seizures and enabled us to pay for the maintenance fees to allow us to see a veterinary neurologist without spending our savings. Thank you! The claims have been easy to file and pretty quick turn around for payment. We highly recommend this service.
Insurer: Nationwide
By: Michelle
Have this insurance on all our adopted pets the very best there is
Over the years we have had this insurance on our cats we have lost 2 of them due to age. ASPCA has always been fair and efficient in processing our claims. They even went the extra mile and sent a sympathy card and a personal phone call to my wife. Their care and empathy was very much appreciated. Our current cat Granger is really bummed without his pal and we will adopt another cat and will always have this insurance on any of our pets
Insurer: ASPCA
By: Katie