Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Great insurance
I am completely satisfied with Embrace. They process claims quickly - at least thus far in my case. Any of their representatives with whom I have dealt were professional and pleasant. Have no reason to change. The first company I dealt with raised my annual premium even when I have submitted no claims - Took me only a minute to find Embrace. I like their wellness package - it encourages keeping our dog healthy instead of waiting until something serious comes along,
Insurer: Embrace
By: norma
Best customer care service agents ever!!!!
This is the 2nd time I've insured one of my furbabies with your company and I recommend you too a lot of my friends. Thank you for being so kind and caring. Wonderful staff of customer service agents.
Insurer: Nationwide
By: Tammy
Just awesome!!
The claim easy and I got paid very quickly!! I couldn’t be happier with nationwide pet insurance!! Thank you! Luna is feeling much better!!
Insurer: Nationwide
By: Estelle
Nightmare getting claims paid
Reasonable costs & insurance coverage until you file a claim. They look for ways to avoid paying or to delay paying. We've had claims that they will call pre-existing conditions (when. they are not) until you dispute it and then pay it. We've had them sit well over their 30 day claim processing timeline they market. They sit on records "in review". It feels like a game to get anything processed by Nationwide.
Insurer: Nationwide
By: Dan
Very supportive, easy, and caring process
We are very thankful to be apart of your customer base. Having the peace of mind that our dogs health and safety was the only thing we had to worry about was exactly what we needed when he suffered ANNPE. Your claim process was straight forward, and all interactions I had with your team throughout the process (From claim specialist to customer supper) was helpful, kind, and caring.
Insurer: Healthy Paws
By: Josh
Trupanion, thank you for being there for Cooper and me. Great company!
Great company, always there promptly when I need them. Nice to know someone is there who really cares.
Insurer: Trupanion Canada
By: Marie
Simple File Claim System
We have had this policy for our Golden Retriever since she was a puppy. Whenever we have had to file a claim for Vet services the process is quick and simple. We have received payment from Nationwide in a very timely fashion. They have the easiest system to use, and if and when we have to call with questions, they always help us through the process. I've told all my friends and family about this pet policy, and I personally will always insure all of our pets in the future.
Insurer: Nationwide
By: Larry
Incredible customer service
Nationwide has never let us down. Even available at any time you need advice. My Diamondgirl has been through 2 major surgeries and that’s when I found out what a great move it was to have Nationwide insurance for her. They have been amazing. Thank You!
Insurer: Nationwide
By: Elizabeth
You sent me a check in a realistic timely manner.
When you pay for any insurance it should be there when you need it without hassles. Your service was there for me and my dog and that matters. I was pleased with the reimbursement and I will convey that to my friends and family. If you hadn't been there for me I would be conveying that as well to everyone who would listen. i.e. You solidified yourself a customer and bought yourself some great advertising. VR/ Frederick Berry 253 208 2973
Insurer: Nationwide
By: Frederick
Excellent response from Nationwide pet insurance
Very quick turnaround time for the review of the claim and the reimbursement. The wonderful dog is doing fine and with some rest and some medication has healed well. Appreciate your care and concern
Insurer: Nationwide
By: Michael