Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Healthy Paws has been awesome
Not only have they covered nearly all of my malamutes recent lameness-including MRI, xrays, ultrasound, chiropractice, physical therapy, et...., but their payments were prompt, usually within 1 week. The no cap on payouts is literally a life saver. I could not have provided Moira as much excellent care without the insurance. They emailed to check on her progress. When we had to let our 13 year old husky pass on, I received a sympathy card, hand signed with personal notes from their staff. They obviously care about the animals that they insure. This is way more than a business for them.
Insurer: Healthy Paws
By: marie
Fast and reliable claim fulfillment
Nationwide has been a very solid choice for pet insurance. We’ve covered lots of vet visits, vaccinations, and most recently, a major surgery and have always received a quick and reliable turnaround to our claims.
Insurer: Nationwide
By: Veronica
Very helpful and kind
Very helpful and kind
Insurer: Trupanion
By: Roberta
Easy processing and clear information.
Easy processing and clear information. Reimbursements are usually very prompt.
Insurer: Trupanion
By: Cathi
Emilee very helpful and no stress.
Emilee very helpful and no stress. Quick return on our claim
Insurer: Trupanion
By: Laurie
good customer service and ease of payment and right amount of communication
good customer service and ease of payment and right amount of communication
Insurer: Trupanion
By: Deborah
Have a good experience to date with Trupanion
Have a good experience to date with Trupanion
Insurer: Trupanion
By: Adam
Haven't had any problems.
Haven't had any problems. Answered my questions throughly.
Insurer: Trupanion
By: Francene
Stephanie was extremely helpful and quick
Stephanie was extremely helpful and quick
Insurer: Trupanion
By: Gemma
Brenda F.
Trupanion Express at the veterinary's office has been such a blessing. They submit the claim, I pay my 10%, that simple. I love it. I have a dog that has needed a lot of surgeries and procedures and Trupanion has provided coverage without issue every single time. If I didn't have Trupanion, I would not have been able to afford to keep my dog. I would highly recommend Trupanion to anyone!!!
Insurer: Trupanion
By: Brenda