Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Coverage denied for vomiting and diarrhea as had issue with diarrhea as a puppy (treated at home with pumpkin)
My 1.5 year old dog went to emergency for vomiting and diarrhea. Trupanion denied the claim as in my vet's notes she had had diarrhea as a puppy before she was covered that was so minor I didn't bring her in for it. She also had diarrhea twice since while covered. This time she had severe diarrhea as she had likely eaten garbage off the street. I wish I could leave Trupanion but it is hard because of other pre-existing conditions. I regret that I may need to stay with them. I've heard Desjardins is good and would like to switch.
Insurer: Trupanion Canada
By: Hannah
So glad I have pet insurance with Nationwide!
Nationwide continues to provide exemplary customer service and to keep the claim process simple and painless! As a pet owner, I believe getting pet insurance is one of the best decisions I've made. My dog is an important member of my family and Nationwide makes pet ownership easier.
Insurer: Nationwide
By: Leigh
Would highly recommend Nationwide Pet Insurance
I would highly recommend Nationwide Pet Insurance to any pet owner. The customer service is friendly, and customers have a good choice of policy.
Insurer: Nationwide
By: Beth
The best decision that i made regarding my dog health
I decided select nationwide as our pet insurance and has been the best decision regarding my dog health. The claim process is very easy and their response is very fast.
Insurer: Nationwide
By: Eileen
Expedient response time
Response times were quick
Insurer: Nationwide
By: Kim
Wonderful insurance!
Pets Best has been a great partner in taking care of my rescue girl. They are very responsive to my questions and have been equally quick to pay the claims. Couldn't ask for anyone better.
Insurer: Pets Best
By: Jan
Need it, want it, gotta have it.....Nationwide Insurance!
Never an issue with our pet insurance company. Payments are prompt, communication is efficient, EOB’s are thorough.
Insurer: Nationwide
By: Joe
Helpful and professional
We've been happy with the service from Nationwide Pet Insurance. They're prompt and professional and fair.
Insurer: Nationwide
By: Victoria
Easy Claim Filing
I have been a customer of Nationwide Pet Insurance for almost 4 years. The past year I have seen improvement with ease of filing claims, and quick reimbursements.
Insurer: Nationwide
By: Karen
Nationwide is the best!
My furkids are my children and I feel at ease knowing they are insured through Nationwide. I switched to Nationwide a few years ago after having insurance through PetPlan. The only regret I have about switching is that I wish I did it sooner! Nationwide continues to make improvements which makes filing claims easy and payment is received promptly. The ability to change coverage from one tier to the next is wonderful. Their customer service is terrific. Thank you Nationwide!
Insurer: Nationwide
By: Sheri