Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is responsive and follows up with my concerns.
Claims are reviewed quickly and paid as fast. All of my pets concerns are met as well as mine.
Insurer: Healthy Paws
By: Matthew
Your service is very very poor
There was so much back and forth and the service either excludes pre existing conditions or anything normal that I’d pay for anyway through your Well was program. I am absolutely switching services. You didn’t even try to make this right when I stated exact reasons and problems. You made me do so much work for $10 claim coverage.
Insurer: Embrace
By: Tee
The reasons we LOVE Healthy Paws Pet Insurance.
We love Healthy Paws Pet Insurance and Foundation. Our sweet Rottweiler, Keeva, was welcomed into our family in early 2018. Our son and his wife had decided on pet insurance after a scary expensive event with their Labrador. His wife researched many companies and settled on Healthy Paws. We trusted her judgement and also went with Healthy Paws. We thank goodness every day we chose this company. Not only is it reasonably priced they cover the most important things with no questions asked. They have a fabulous app that makes submitting claims a breeze! Keeva accidentally broke through her stitches after her spay, Healthy Paws covered, basically, another surgery. She has needed some medications over the years for little things like ear and eye infections. Recently she had to have emergency surgery when she ruptured her crucial ligament in her back left leg. The support and comfort of knowing we had excellent insurance helped make a bad situation more tolerable. They even check-in after an issue to make sure your pet is doing OK. I am not sure what we would do without Healthy Paws. The Foundation part is equally as wonderful. They donate back to other foundations, organizations, and rescue services that help find homes for homeless fur-babies.
Insurer: Healthy Paws
By: Leslie
Easy process
Our dog needed very expensive and extensive dental surgery for a broken tooth. We put in a claim online and it was paid out/reimbursed in full in a few days. No issues, no arguments, no denials. I wish human health insurance was this easy and hassle-free.
Insurer: Nationwide
By: Rachel
Y'all are AWESOME
Great customer service, speedy return on claims
Insurer: Nationwide
By: Shari
Awesome response
Our Nationwide Relationship started a little rough, with an illness exclusion that in my opinion was uncalled for, but I can say that they are very responsive and attentive, and they make submitting a claim very easy and intuitive.
Insurer: Nationwide
By: Rodrigo
Excellent Service During a Stressful Time
A few months ago I was absolutely heartbroken when I suddenly had to put one of my 2 sibling kittens to sleep after an FIP diagnosis. Nationwide was so kind and understanding when I called to cancel the policy I had just gotten for the kitten who passed. Since my other kitten, Turbo, is such a social kitten, I knew i had to adopt a friend for him. A few weeks later, I brought home Maverick. He and Turbo have been best buddies ever since. Recently, Maverick became lethargic, had no appetite, and began having severe respiratory congenstion. Despite not being able to take him to the normal vet I use, Nationwide made the claims process so simple and really took a huge burden off my shoulders so I could just focus on making sure Maverick made a full recovery, which he thankfully has! Now he and Turbo play with each other around the clock and I have peace of mind that my 2 fur babies are covered.
Insurer: Nationwide
By: Victoria
Nationwide is the best for Hercules!
Hercules has been sick with respiratory infection since spring has started. For the most part we can help him but lately it has been bad. I took Hercules to our vet. I made a claim within minutes of leaving the vet, its very easy to do from my phone's app that Nationwide uses. With a week I was reimbursed and I am very happy to know Nationwide really is om my side!
Insurer: Nationwide
By: Richard
review
For one incident, we submitted 3 claims. Two of the claims' reimbursement came quickly, but there was a bit of confusion with the third claim, but was quickly resolved. We used the app to submit the claims, and we uploaded 2 documents. Although we received a 'successful upload' notice in the app, it turns out that only one of the document actually successfully uploaded, leaving the second (and most important) document, unsubmitted with the claim. We had to call customer service to figure out what happened, and we had to resubmit the claim. Not a huge deal, but did delay our time to reimbursement by about one week.
Insurer: Nationwide
By: bethany
I love Nationwide for pets!!
So easy. Customer Reps are always kind and helpful. I’ll never be without this insurance.
Insurer: Nationwide
By: Me