Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Quick
Was easy and painless to submit claim. The claim was paid quickly. I've had insurance since I got my dogs at 8 weeks and have been very lucky that I haven't needed to use it but when I did it has been great!!
Insurer: Nationwide
By: Jenny
Amazing Customer Service
Our Family has been with embrace pet Insurance for five years now. We’ve had four pets insured through them and everything has always been very easy. They have always been very thorough. They’re always extremely friendly and knowledgable on the phone. We even had a pet pass away and without any questions asked they prorated the rest of the year. Submitting paperwork is super easy. No hassles, they stand up for their company. Highly recommend!
Insurer: Embrace
By: Arianne
Best Service Ever !!
We like the way we are able to submit claims on the website. The speed of processing the claim is so much faster now than before. We love knowing that Coco has coverage with a company who truly cares about the little 4 legged child in our lives. We have total peace of mind that if anything should happen to our little baby, we are able to care for her the way she deserves. She is very special and the email you sent Coco was much appreciated and shows how special Nationwide Pet insurance truly is. Thank you, Coco Simmons and Mom and Dad too, they did help be type this you know.
Insurer: Nationwide
By: Evelyn
Excellent
Healthy Paws paid out a very large claim for surgery my dog needed. The process was very easy. It was reviewed quickly and I had the check within a week. The app is user friendly as well. Very happy!
Insurer: Healthy Paws
By: Samantha
I’m very pleased
Very happy with service
Insurer: Nationwide
By: Susan
Very friendly and informative.
Very friendly and informative.
Insurer: Trupanion
By: Amanda
Very helpful in explaining my policy and calming my nerves.
Very helpful in explaining my policy and calming my nerves. I do and have recommended Trupanion to my pet loving friends and clients.
Insurer: Trupanion
By: Judy
So far they have been very efficient
So far they have been very efficient
Insurer: Trupanion
By: Barbara
Trupanion has helped me with my dog last year for her back surgery.
Trupanion has helped me with my dog last year for her back surgery. She might need another surgery ani I need to know if they would cover it, and they will cover it!!! Amazing company and service
Insurer: Trupanion
By: Laura
Bethany was very professional in my interactions with her.
Bethany was very professional in my interactions with her.
Insurer: Trupanion Canada
By: Wendy