Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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GREAT,FAST CLAIM RETURNS!
TALKED TO REP. JK ABOUT CURRENT POLICIES REGARDING UNPROCESSED CLAIMS DUE TO COV19.SHE UPDATED ME W/LATEST CHANGES FROM JAN.2020. ANSWERED ALL MY LINGERING QUESTIONS SAT. JK IS VERY INFORMED & KNOWLEDGEABLE & POLITE & VERY VERY PERSONABLE. SHE HAS TO BE RECOGNIZED FOR HER PROFESSIONALISM. THANK YOU JK
Insurer: Embrace
By: MIKE
This is Great Pet Insurance
I have been with ASPCA since we got our puppy in October of 2017. I have been pleased with the insurance and haven't had any issues. It's extremely easy to submit a claim online or using their app. The reimbursement can take place with direct deposit, and claims are handled in a timely manner. I would highly recommend this pet insurance.
Insurer: ASPCA
By: Gina
Better than the rest!
I have use two different pet insurance companies before and had thought they were all the same with complex fine print that eventually will disappoint in your time of need. Nationwide thus far has been honest about what it will and will not cover so you can make an informed choice. For things it does cover, claim process is easy and timely. Haven’t had a need to contact their customer service to date!
Insurer: Nationwide
By: Sheetal
Nationwide is great!
Nationwide is great! Gives me peace of mind knowing Mick's is taken care of no matter what. Easy to file claims and fast payout.
Insurer: Nationwide
By: Jeanna
Best benefit EVER!
I rescued Vixen 2 yrs ago, 7 days in ICU with pneumonia then heartworm treatment gets extremely expensive! Nationwide pet insurance saved Vixen and her family! You guys are AMAZING!
Insurer: Nationwide
By: Brian
Great Pet Insurance
I don't know what I would have done without my Nationwide Wellness Insurance after a tree went through my house and destroyed. Both of my dogs were traumatized and the vet bills started rising rapidly trying to get them back to being healthy. I wish my Maltipoo, who was a rescue, had this insurance but it was too expensive to put her on it. The trauma threw Sophie's system out of whack, her food had to be changed to try and calm down the response her system was having to the disaster. We had to live in a condo for 8 months and they were allergic to the carpet so more visits to the vet, anal glands flared, etc. Thank you for helping me get my little one back to health without me breaking the bank. Yes, expensive but well worth it when you have a problem as we did so unexpectedly! The quick return was great also thank goodness! Pamela
Insurer: Nationwide
By: Pamela
From customer service to the speed of reimbursement, Nationwide was exception. Thank you
From the customer service agents to the speed of which I received reimbursement, Nationwide was exceptional and the process was so easy! Thank you
Insurer: Nationwide
By: Lisa
Nationwide Pet Insurance is worth every penny.
We have had our pet insurance since Bailey was a pup and it has paid dividends. She was diagnosed with Squamous Cell Carcinoma and without the insurance, I don’t know what we would have done. Thank you for seeing the need to provide insurance for our fur babies!!!!
Insurer: Nationwide
By: Daniel
Customer Service rep on the phone was outstanding
For my initial phone call, my customer service rep was exceptional. She was curtious, professional and knowledgeable. My dog had just died unexpectedly and it was heartbreaking for us and she was extremely empathetic. She deserves a 10. The email I just got however, was like getting punched in the stomach. You really should check your claims before sending out a "hope your dog is feeling better" email like I just got. It was definitely like pouring salt in an open wound as we are all still reeling after Max's death.
Insurer: Nationwide
By: Tara
Amazingly fast turnaround on claims!
I am so glad that I got Nationwide Pet Insurance when I got a new puppy. The Health & Wellness Plan is everything. Super easy to file a claim and turnaround time is FAST!
Insurer: Nationwide
By: Tracy