Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Great and very helpful
Very friendly and helpful
Insurer: Pets Plus Us
By: Edmond
My horrible experience with Embrace
It is very hard to get a reimbursement of services. I had 2 of my frenchies insured and needing surgeries. One of the reasons they denied a claim was that my dog was not seen in a vet for over a year so therefore it is classified as a pre existing condition. We just relocated to another state and had no immediate need to bring my dog to the vet. They are house dogs, they don't leave my property. I went on BBB to see this is a big issue with Embrace. They take a long time to contact you when submitting a claim as well. Every claim submitted gives the default response of "we need to contact prior vets for complete medical history" even though this is done in the preliminary coverage process. You are better off putting that money aside every month and getting a CareCredit card instead of paying for their insurance. This is what I am forced to do... 5K in debt later. Thx Embrace!
Insurer: Embrace
By: Jackie
Excellent customer service
Great service and follow up. Used to take a long time for claim to be completed but now it’s very quick
Insurer: Nationwide
By: Pat
I am very pleased with my insurance so far.
So far, I am very pleased with the ease and responsiveness of Nationwide insurance.
Insurer: Nationwide
By: Cary
Very impressed!
I am so impressed! So far so good with our insurance plan. I wish I signed up with Nationwide with our last dog. The process has been very easy.
Insurer: Nationwide
By: Vannie
NATIONWIDE ROCKS
Best insurance ever! I’m so glad I switched plans, this coverage is so much more comprehensive than any of the other plans are with you. The staff is extremely helpful in the claims get processed very quickly. I would highly recommend this insurance to any pet owner.
Insurer: Nationwide
By: Judy
Amazing from start to finish (enrollment, filing claim, timeliness) and I HIGHLY promote them to all my friends! BEST EVER!
I know first hand that Nationwide Pet Insurance is amazing! I have used them for a couple of years now for my dogs and cats and their process has been great, smooth, no hassle, easy to file a claim, customer service pleasant and honestly I feel they really care about the animals and providing the services they say they will provide without any hassle or questions or hidden loop holes. My healthy dog suddenly became very ill last year and all the claims i had to submit were never picked apart or questioned - which is the last thing you want when your animal is very sick. Nationwide honored our coverage without issue. I have heard horror stories from friends that have pet insurance with other companies - requesting outrageous documentation that has no relevance to their animals claim, they are obviously looking for any reason not to cover claims. I have also dealt personally with other pet insurance companies on a very short term basis and even in the one months time dealing with them it was a total frustrating nightmare. I am in rescue and I tell all my adopters if they want pet insurance, go with Nationwide hands down! My friends/adopters have joined nationwide and have also had great results. I can't say enough good things about them. Thank you Nationwide!!!
Insurer: Nationwide
By: Melody
Very good service at a very difficult time
Shumba has endured a great deal of pain because of a cancerous condition in his leg. We have had to take him to several specialists and treatment has been rough on Shumba and costly for us. Having Nationwide insurance has made all of this easier than if we had no such policy. Being able to submit claims online and have them reviewed in a timely manner has helped us in this difficult time. Thanks so much for your assistance. Sincerely, James Wolf
Insurer: Nationwide
By: James
Easy process and quick turnaround on claims.
Our pet has a chronic illness that is being treated and managed really well by his vet. The treatments are quite costly, but we don't have to worry about it because of our Nationwide Pet Insurance. The claims for office visits and medication are all easily uploaded through the VitusVet app, and I get the reimbursement in time to cover the credit card bills. I really appreciate the swift processing. It takes the worry out of the equation, and lets us focus on the best care for our pet.
Insurer: Nationwide
By: Paul
As insurance companies go, working with Nationwide has been a very easy experience.
Very happy with our pet policy. It’s a little expensive, but the perks & good service have been worth it.
Insurer: Nationwide
By: Hillary