Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
Other Categories
It's so easy to file claims and get reimbursed!
Our dog is only about 7 months, so we haven't had this insurance long. But so far it's been extremely easy to file claims and to get reimbursed. The company has covered elective vaccines that I thought that the company would not.
Insurer: Nationwide
By: Sharlissa
I appreciate the great service and fast claim handling.
Bryson is doing great. His dental went well and I am happy I was offered the Pet Protection Plus Plan. I have carried Nationwide Pet Ins on both our Goldens and am really pleased with the service.
Insurer: Nationwide
By: Robin
Efficient
live the service have recommended the company numerous times
Insurer: Nationwide
By: Kay
Nationwide helped put my mind at ease and made everything easy
When my dog got sick, I worried as vet bills continued to stack up. I had never filed a claim with Nationwide before so I didn't know how much they would agree to cover. After he recovered and I had all my vet bills, I filed a claim with Nationwide to hopefully get some of the money back. The process was easy, they responded quickly, and they covered everything they said they would in their policy. I received a check within two weeks. They saved me so much money, and now I feel more at ease when I need to take care of my pet's health needs. Thank you, Nationwide!
Insurer: Nationwide
By: Katrina
Great Service
I have had nothing but positive experiences with our pet insurance. It’s so easy to use their site, download bills, and refunds are processed so fast.
Insurer: Nationwide
By: Kristin
Excellent!
Excellent customer service … Love Nationwide!
Insurer: Nationwide
By: Connie
So happy to have this insurance
Our 6 month old puppy loves going after flying insects and got a bee recently. He quickly became ill and lethargic. Within an hour, we had him at the hospital and it was good we did. Nationwide is timely in responding/processing claims and we are happy we covered our puppy.
Insurer: Nationwide
By: Mary
Disappointed
Disappointed at the handling of my most recent claim. Will be cancelling policies.
Insurer: Nationwide
By: Stephanie
Best Support for my Pup
We can’t thank Nationwide enough for all of the help and support they have provided my dog her entire life. It helps lower the stress of going to the vet knowing she’ll be covered. I don’t have to make life decisions based on the cost. My little one will live her best and longest life.
Insurer: Nationwide
By: Katie
Nationwide makes the claims process easy and is extremely efficient.
We have been using Nationwide for 3-4 years and they have expansive coverage and an easy claims process. I have not had any issues with the company thus far. I would highly recommend them!
Insurer: Nationwide
By: Laura