Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you!
Thanks for the quick response.
Insurer: Nationwide
By: Patricia
Great customer service and easy claims process
It has been wonderful working with Healthy Paws. The ease of submitting our claim and speedy responses have made some very stressful medical issues so much easier for us. Healthy Paws checked in with us to make sure our Labradoodle was recovering well. This reassured us we made the right decision when choosing our Pet Insurance!
Insurer: Healthy Paws
By: Kevin
Great company to work with!!
I’m so glad I chose Healthy Paws. Quick and easy claims processing. Also they check in with you to see how your pet is doing after any major complications or surgery, would definitely recommend!!
Insurer: Healthy Paws
By: Donna
They are quick and efficient, sending in a claim is user friendly
Over the past three years we have had great experience with healthy paws. They are quick and efficient. Our recent surgery was accepted and we were reimbursed within 10 days making it so much easier, financially, for our family. We use them on a regular basis for prescription medicines as well.
Insurer: Healthy Paws
By: Taylor
Good coverage
We have been very happy with the insurance coverage. The claim process is easy and the coverage has been good. Whenever our dog has a problem, there is comfort knowing we have insurance if we need to take her to the vet.
Insurer: Nationwide
By: Kathleen
Thank you. You guys are the best
You guys are the best. Customer service is very helpful and the claim process is user friendly. I’m thankful I have your company helping me take care of my dogs. Thank you again.
Insurer: Nationwide
By: Yvette
Excellence
Awesome company to insure my fur baby. Very pleased with the utmost customer service I received every single time
Insurer: Nationwide
By: Ernie
Nationwide Pet Insurance is a life saver !
It's a comfort to know that when my pup is sick or needs to see a vet, that Nationwide is there. Unexpected illness can really take a toll on finances but with the insurance, I feel better able to manage the bills. The plan is one of the best out there for pets. Claims are processed quickly and communication is excellent. Worth every penny of the premium to know that my boy will get the care he needs when he needs it.
Insurer: Nationwide
By: Karen
Quick turn-around, but lower than veterinary costs reimbursement maximum
I have had Nationwide Pet Insurance for a number of years. The call center staff is always willing and normally able to assist. With the latest updates to the application, the methods available to send in a form has been much easier than in the past, and the payments come quite quickly. That said, if you are forced to go to an emergency veterinary clinic that charges more because they are the 'emergency' provider, what is paid back to you will be much less than what is allowed. So out of pocket could be quite pricey- over and above what the stated out of pocket deductibles listed. However, to date, this insurance has saved me quite a bit and I am very happy to have it. I would recommend the Wellness portion for any new dogs. I have one dog that has the wellness option, and the other (my rescue) without because she was older when we adopted her. I would not have a dog without Pet Insurance, and Nationwide appears to be one of the better companies to provide reasonable cost Pet Insurance.
Insurer: Nationwide
By: VICKI
Your insurance is great!
Your insurance has been a big help with this stray dog that I took in and opened my heart to. He has had some medical challenges and is doing better now. One comment I did submit a request to the VetHelpline and never received a response.
Insurer: Nationwide
By: Steve