Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Always pleased with the service
Great company , great customer service
Insurer: Nationwide
By: Sheryl
Excellent Choice for Pet Insurance
I chose Healthy Paws Pet Insurance on the recommendation of a friend. I have never had pet insurance on any of my pets but decided to do so when we rescued a beagle mix puppy. Recently our pup became very ill very quickly and we were sent to an animal hospital for a neurological consult. Our puppy was very ill and required an MRI, spinal tap, and blood tests to determine the problem. Not having ever used pet insurance I expected that most of the bills would not be covered and I would have to cover most of the bills myself. To my relief Healthy Paws covered their portion with absolutely no hassle at all and very quickly!! I would recommend anyone to this company and will refer everyone I know to this company. I highly recommend them!
Insurer: Healthy Paws
By: Danica
Trustworthy Pet Insurance Company
When I first got my pug puppy I knew insurance was a good idea after speaking with the vet. I went to the drawing board and did tons of research and Healthy Paws came out at the top based on reviews and the price tag. The process for filing claims is so easy (you can just take pictures of the vet bill from your phone, upload and you’re done!) and the reimbursement process is much faster than I anticipated. If you’re on the fence about pet health insurance I highly, highly recommend this company - their customer service reps are amazing and have been great answering my endless questions!
Insurer: Healthy Paws
By: Laura
She beat it!
Yes. I think they give very good advice when your dog has a health problem.
Insurer: Nationwide
By: Teresa
Quality and Compassion
I was very impressed with the quality of service I received from Trupanion. Not only were all the representatives I dealt with efficient and professional, they were also compassionate. Thank you, Trupanion - I'm so glad I had my pet insurance with you!
Insurer: Trupanion
By: Barbara
Always readily available to answer all questions - very friendly
Always readily available to answer all questions - very friendly
Insurer: Trupanion Canada
By: Mona
Great service!!
This claim was processed quickly and good email communications by Trupanion.
Insurer: Trupanion Canada
By: Paul