Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
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Cooper is facing a very serious surgery and I can’t tell you how grateful I am for your prompt help and support.
I am so glad I purchased Cooper’s insurance when he was born. He is now facing a very difficult surgery and at least having insurance to help with the cost eases our mind, at least for the financial burden. Your representatives are phenomenal whenever I call with a question. Thank you!!
Insurer: Nationwide
By: Debbie
Gives me peace of mind
When I purchased health insurance for Harry he was a young healthy dog. Going years without ever needing his insurance. Grateful I have it for him now. Everyone I’ve ever dealt with has been extremely helpful and seem to really care about his wellbeing
Insurer: Nationwide
By: Eileen
Nation wide is on your side with your needs, that is very important these days due to high Vet bills.
i feel so much at ease knowing you will be here to help with any of my needs for my pets. Cora is doing so much better thank you for asking.
Insurer: Nationwide
By: Tony
Great service.
Easy claim filing and quick return. Thank you for checking on my fur baby.
Insurer: Nationwide
By: Nicki
Our dog is covered!
Very happy with our choice to use Nationwide as our pet insurer. Easy to file a claim and fast and positive response every time.
Insurer: Nationwide
By: Orly
overall rating is a 10 - I have been very happy with this insurance.
10 out of 10. Very responsive. Easy to file a claim and get paid quickly. Thank you!
Insurer: Nationwide
By: Arlene
AWESOME Pet Insurance Company
I have always insured my furry children. I used to be with another company AND it was the worse mistake as it was not at all easy to use. You have been just incredible and easy to use and I am so happy and have peace of mind. Thank you.
Insurer: Nationwide
By: Raul
A++++. Animal Insurance Company
We have had our poodles, Izzy 10 yrs old and Abby 2 yrs old, insured with Trupanion since they were 8 weeks old. They are a caring and concerned company. Submitting claims is extremely easy via the internet and results are fast. Every employee I have spoken with has been kind and understanding. I have and will continue to recommend this excellent company to all my animal loving friends.
Insurer: Trupanion
By: Janet
Great experience
We have nationwide for my furbaby; she has had a few instances where this coverage has been a blessing. I can confidently bring her to the vet and not worry about what may be wrong and what tests need to be done because her plan covers 90% of all services after an annual deductible. We love Nationwide- there was one case where we had a delay and had to resubmit all her records but in the end they covered her per the policy terms.
Insurer: Nationwide
By: Katie
Seamless Claims, Great Customer Service
Nationwide's customer service team has continually delivered great customer service to me, as I've called them quite a few times initially to better understand the claims process and the medical records request process. They are consistently kind and patient, and the claims process itself is easy breezy. Love Nationwide and having peace of mind when it comes to my pup!
Insurer: Nationwide
By: Jenn