Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,105 total
Other Categories
excellent
very pleased with your services. tinker belle is doing well.
Insurer: Nationwide
By: Nancy
Credible, Reliable and Responsive
Credible, timely reviews and reimbursements. Thank you.
Insurer: Nationwide
By: Amy
Best dog insurance hands down
I’ve had healthy paws for my accident prone lab retriever since 2017. The customer service is amazing. I’ve only needed to contact them a few times over the years but they were quick to help each time. While their monthly rates for the Chicagoland area have increase over the years, I cannot begin to explain how much they have covered for my dog. They keep it super simple. Just upload the itemized receipt. I take a picture of the receipt while I’m at the vet and just submit that through the app. I’ve been getting reimbursed 80% for everything after the first $250 that I pay for nala. They don’t cover preexisting so it’s good to just get on board with health insurance while your dog is young. Again, we have frequent visits to the vet because nala likes to play so hard and keeps getting hurt, but it feels great to have healthy paws on our side. They honestly are the best.
Insurer: Healthy Paws
By: Roxanne
Easy to use
We are very impressed with the ease of use with the website and submitting a claim. The reimbursement is fast! We have never had an issue.
Insurer: Nationwide
By: Jake
Thank You
i was hesitant if my insurance would cover our fluke accident with my 3 year old girl but they did and it was such a relief! very clear, black and white instructions. easy to make a claim and FAST payback, got it within a week THANK YOU THANK YOU
Insurer: Nationwide
By: vanessa
Quick claim reimbursement and great customer service
It’s easy to file my claims, they reimburse so quickly and the customer service has always been efficient and helpful.
Insurer: ASPCA
By: Sophia
I’m happy with this insurance
Fast and efficient.
Insurer: Nationwide
By: maryann
Worth the investment
Filing is easy and reimbursement is fast. Customer services is great too.
Insurer: Nationwide
By: Alex
dog Lover
Great service!! Quick approvals and payments.
Insurer: Nationwide
By: Bruce
Nationwide does it all to make it easy for you to provide the care your pet needs.
When Henry came to take charge of my life almost a year ago, I decided to give Nationwide a try. I am so glad I did! Premiums fit my budget. Coverage is easy to understand. The claims process is simple & efficient. Customer Service is outstanding. I never have to worry about being able to provide Henry the care he needs & deserves. Nationwide gives me peace of mind.
Insurer: Nationwide
By: Lori