Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Very helpful during the most difficult of times
We just had to take our three year old puppy in for emergency surgery on Saturday. Because we are a low income family, we were able to get the best care for our little guy with Trupanion’s support. Although the road to recovery will be long and on going, we feel that we can confidently move forward with the kind support of the animal professionals and Trupanion.
Insurer: Trupanion Canada
By: Barbara
Easy peasy
Finally put in my first claim and it took about 8 mins. Can’t get anymore convenient than that. Everyone there is very professional and respond to questions relatively fast. 14/10 overall rating
Insurer: Lemonade
By: Alex
Trupanion has always been very supportive and amazingly quick when we’ve had pet emergencies.
Trupanion has always been very supportive and amazingly quick when we’ve had pet emergencies.
Insurer: Trupanion
By:
Amazing product and customer service
Amazing product and customer service
Insurer: Trupanion Canada
By:
Any time I’ve needed help they’re very friendly and helpful.
Any time I’ve needed help they’re very friendly and helpful.
Insurer: Trupanion Canada
By:
Fantastic service. Quick and easy.
Fantastic service.
Insurer: Trupanion Canada
By:
Worry free and fast service
Fast and friendly service
Insurer: Trupanion Canada
By:
Great prices good customer service the per condition deductible is great for my Bernese Mountain Dog
Great prices, good customer service, the per condition deductible is great for my Bernese Mountain Dog
Insurer: Trupanion Canada
By:
Peace of mind great customer service thorough coverage
Peace of mind, great customer service, thorough coverage
Insurer: Trupanion Canada
By:
Help when help was needed
The coordination between the veterinary clinic and Trupanion was excellent. It was a difficult time for us with Ember being sick unexpectedly and passing so quickly after. It was one extra thing that we didn't have to worry about. She was well taken care of in her last few days. We are grateful for that.
Insurer: Trupanion Canada
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