Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,003 total
Other Categories
Anna Walatt was amazing
Anna Walatt was amazing! I had spoken to a few representatives to discuss different aspects of the same issue. My questions got answers but I didnt have complete confidence in them. However, when I got Anna she was much more pleasant. I went over all the information I was previously given. She was extremely patient,knowledgeable and personable. She even went out of her way and did something extra that none of the others offered. Please acknowledge her great customer service by placing a commendation in her records. She is definitely a great asset to your company!
Insurer: Fetch
By: Barbara
Anna Walatt was amazing
Anna Walatt was amazing! I had spoken to a few representatives to discuss different aspects of the same issue. My questions got answers but I didnt have complete confidence in them. However, when I got Anna she was much more pleasant. I went over all the information I was previously given. She was extremely patient,knowledgeable and personable. She even went out of her way and did something extra that none of the others offered. Please acknowledge her great customer service by placing a commendation in her records. She is definitely a great asset to your company!
Insurer: Fetch Canada
By: Barbara
Great Experience
I signed up for Healthy Paws insurance when we first got our puppy, 4 years ago. She hasn't had any serious medical issues so had not had to file a claim until recently. Edie unfortunately punctured her eye causing an ulcer. Being a Boston Terrier, her eye would not heal on its own and required surgery to try and place a graft to assist in it's healing. That surgery was pricey ($3k) and was unsuccessful which then required another surgery to remove her eye (another almost $4k). It was a stressful and traumatic experience for all of us and I was equally stressed about filing my first claim and how it would go However, Healthy Paws made a stressful part of a stressful experience, so easy and stress free! They even emailed to follow up on how Edie was feeling after her surgery. Highly recommend!
Insurer: Healthy Paws
By: Sonya
Amazing company
Thank you so much to Healthy Paws for their quick claims processing. Our pup had to have 2 TPLO surgeries in one year. Healthy Paws was very supportive of us and processed the claims so quickly. They then followed up with emails to check on her to be sure she was doing well and to see if they could do anything else for us. Wonderful company, wonderful people!
Insurer: Healthy Paws
By: Wendy
Your the best
We almost lost our precious Angel. Thanks to the emergency clinic in Leesburg Florida and a special thank you to Trupanion who stood by us throughout. Paid their fair share quickly and without ant disputes. Having such an ease of mind made going through this traumatic event a lot easier. Thanks again Trupanion.
Insurer: Trupanion
By: Richard
Because Trupanion has ALWAYS been so good thorough and caring.
Because Trupanion has ALWAYS been so good, thorough and caring.
Insurer: Trupanion Canada
By: Lamont
Absolutely must if you love your pet!
Fast, efficient and always friendly and helpful.
Insurer: Trupanion Canada
By: Donna
Megan was terrific!
I would give a 10. Megan was super nice!
Insurer: Trupanion Canada
By: Colleen
Oscar and Moe
It is always a pleasant experience. The individuals you speak to on the phone are very knowledgeable and always are genuinely concerned.
Insurer: Trupanion Canada
By: Darlene
Very comforting during a tough time.
My dog passed away in April and I couldnât bring myself to look at the invoices from the months we tried to save her. But when I finally did I called and someone talked me through submitting all those invoices. She was very helpful and it was nice to have someone to talk to while I was going through the process.
Insurer: Trupanion Canada
By: Ryan