Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Highly Recommended
I bought insurance for my pup not long after I adopted him. I never expected to have to use it, but because it was affordable I figured it was worth having to have a bit more peace of mind. Little did I know how wonderful it would be until after a year of having it and never using it. Healthy Paws has been absolutely incredible and I would highly recommend them. A neighbor dog kept jumping on my dog which lead to us going to multiple vets and him having multiple tests. He had to have an MRI, spinal tap and two sets of blood work plus meds. He also had chiropractor appointments and treatments from them. Never once did Healthy Paws give me an issue or try to not pay something that was covered. Even though we racked up thousands of dollars in bills they paid them quickly and even emailed me to check in on my boy to see how he was. They were always responsive to every question I had and were very caring. This whole ordeal has been a thousand times less stressful because of having insurance and also because of Healthy Paws care and responsiveness. I was afraid they would try to get out of paying as much as possible, but they have actually done the opposite and paid for more than I expected. They review claims quickly and send payments quickly. I'm so thankful I got insurance and have Healthy Paws for my little guy.
Insurer: Healthy Paws
By: Erin
Good service as always
I have been using Healthy Paws since I adopted my first cat in 2018, and they always provide the quickest response and claim processing. All you need to do is to provide the invoice and the medical records that you get from the vet. They usually process within 10 days, and if you have provided enough documents, there would be no back and forth on the coverage. They always cover as much as they can, and all would list clearly on the claim statement. I adopted Sammy last year, keep choosing Healthy Paws. He was terribly ill last month, but with Healthy Paws, I did not hesitate to take him to the vet and did every exam that we need to save his life. He is now getting better. I filed two claims and both went through quickly. Healthy Paws really support us pets' parents as reliable insurance.
Insurer: Healthy Paws
By: Lefei
Insurance made easy
Lemonade has good coverage and great customer service. They are quick to refund for claims submitted, and their representatives are all very nice to work with.
Insurer: Lemonade
By: Taryn
Easy to use and responsive
Easy to use once you are guided through the process of filing on phone and then via email; quick to respond
Insurer: Lemonade
By: Fran
Trupanion has been the best and easiest to work with at helping me take great care of my pet
Absolutely wonderful. Have been so helpful and easy to deal with. Makes it so much less stressful caring for my best friend
Insurer: Trupanion
By: Deb
Lemonade is the best pet insurance
It is so easy to file a claim and our reimbursements are in our bank the same day. Lemonade makes the process of pet insurance so clear and user friendly. 10 out 10 would recommend!
Insurer: Lemonade
By: Aaron
Worst product ever. Did everything to weasel out of paying
Offered no help until I told them to keep their $77 out of a $971 vet bill fir extraction of an abscessed molar. A customer service agent got involved and helped but the fighting to get even the tiny coverage offered after 7 years of paying and being overcharged all that time with no rebate for the overcharge has left me feeling scammed and humiliated. My dog was never covered. Waste of 3000 dollars I could have put in an account for her. Never again.
Insurer: Trupanion Canada
By: Janet
Easiest pet claim ever!
Been a great experience so far with Lemonade. And placing a claim was so easy!
Insurer: Lemonade
By: Deb
Because for last 11 years my dogs and I have been treated very well.
Because for last 11 years my dogs and I have been treated very well.. the service is excellent.
Insurer: Trupanion Canada
By:
Stephen Insurance Feedback
Customer service was great. Clear and easy to follow
Insurer: Trupanion Canada
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