Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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A great insurance option for your pets
I recently changed jobs and was able to get a discount for having an ASPCA insurance policy, so I changed to it from Trupanion. My wife and I have insurance on all of our pets (2 dogs and 2 cats), and we have tried all of the main providers including Trupanion, Nationwide, and ASPCA. Recently our youngest, Luna, was having severe pain in the stomach and we had to go to the emergency vet multiple times within the same week. On the second trip, they decided to perform a biopsy on her GI tract and she stayed in the hospital for 3 days. The total cost was right around $8k total, of which ASPCA covered our yearly max of $5k. We received this payment in less than a week after the surgery, which is a great turnaround time. We had no issues with the claim or any questions that we had, which was awesome. I highly recommend ASPCA for your pet insurance; the only one which would be a higher recommendation would be Trupanion with a vet who supports their pay now option (basically, they pay your insurance claim to the vet directly while you are still there with no delays). Luna is doing fine now, and while I hope that I will not need to use the insurance, I'm happy with the fact that it's a smooth process if I do need it.
Insurer: ASPCA
By: Shaun
My our recent issues with Charlotte Trupanion was there and pre approved our procedures right away.
My our recent issues with Charlotte Trupanion was there and pre approved our procedures right away. I have nothing but excellent help from this group.
Insurer: Trupanion Canada
By: Patricia
I recommend Trupanion 100%.
Always great to deal with. No hassles. Easy process.
Insurer: Trupanion Canada
By: Kathy
Cost has recently increased but contact with representatives is very positive.
Cost has recently increased, but contact with representatives is very positive.
Insurer: Trupanion Canada
By: Steven
Excellent customer service.
Excellent customer service. Super friendly and helpful
Insurer: Trupanion Canada
By: Courtney
I quoted an old claim regarding a leg issue and they said it was another issue - when it clearly says leg.
I quoted an old claim regarding a leg issue and they said it was another issue - when it clearly says leg. Plus they did not attach a form to appeal. Plus they divided up the claim into three different claims for the same issue In past claims have been dealt with clearly. This is a paper case and a waste of my time. Especially when it was clear on the initial submission
Insurer: Trupanion Canada
By: Jean
My large claims have been pending for longer than estimated.
My large claims have been pending for longer than estimated. That is the only frustrating part of my experience. All the interactions have been positive and the claims process is quick and easy.
Insurer: Trupanion Canada
By: Leah
Kole Review
Seamless experience
Insurer: Trupanion Canada
By: Mukul
Excellent choice!
Very fast response time. Fair assessments. No surprises. Who could ask or expect more!?
Insurer: Trupanion Canada
By: Al
Customer service has always been excellent whenever I have called and claim payment has been processed quickly.
Customer service has always been excellent whenever I have called and claim payment has been processed quickly.
Insurer: Trupanion
By: William