Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Pet Insurance Ive Ever Had
Words cannot express how grateful I am to have Fetch pet insurance. At this moment, my beloved dog Lily is being treated for cancer, and knowing that we can count on Fetch to help lessen the financial burden and ensure she can receive the treatment she needs means the world to me. The Fetch app is also great and easy to use. I just upload the invoice and medical records after each visit, and the claims approval process has been very quick, usually approved within a few days and now even better direct deposit is available. Lily has been going to chemo every week now for five weeks, and each week I just go to the app and upload the documents as a continuing claim. Ive been with Fetch (formerly PetPlan) since I adopted Lily over 11 years ago, and before that with Sophie when the company was PetPlan. Ive seen the claims experience evolve from paper forms to now an app, and the process has become streamlined. The only thing I miss is being able to talk to a claims person more easily, as all communication now seems to be done via chat and email. I recently submitted an estimate for pre-authorization (meaning I wanted to know what coverage would be), and even though it was marked as such in the email it became a claim in the app that kept requesting an invoice; I never got an answer on the coverage but the good news is Lily did get the procedure done and it was covered as expected. Sophie had insurance with a different company before PetPlan/Fetch, and the experience was terrible; they denied claims even when her vet wrote letters in support of coverage, and luckily I found PetPlan and was able to switch. PetPlan/Fetch was able to provide coverage when she got cancer, and ensured that finances would not prevent me from getting her treatment. I originally got pet insurance after meeting a woman at the dog park one day. The woman was looking through the fence and crying. I asked her if she was okay, and she tearfully explained that she had just had to put her dog to sleep because the dog needed treatment she could not afford. She said Sophie reminded her of her dog. I got pet insurance that day, hoping to avoid the heartbreak of not just losing your beloved dog but having to make a decision based on finances.
Insurer: Fetch
By: Kim
Best Pet Insurance Ive Ever Had
Words cannot express how grateful I am to have Fetch pet insurance. At this moment, my beloved dog Lily is being treated for cancer, and knowing that we can count on Fetch to help lessen the financial burden and ensure she can receive the treatment she needs means the world to me. The Fetch app is also great and easy to use. I just upload the invoice and medical records after each visit, and the claims approval process has been very quick, usually approved within a few days and now even better direct deposit is available. Lily has been going to chemo every week now for five weeks, and each week I just go to the app and upload the documents as a continuing claim. Ive been with Fetch (formerly PetPlan) since I adopted Lily over 11 years ago, and before that with Sophie when the company was PetPlan. Ive seen the claims experience evolve from paper forms to now an app, and the process has become streamlined. The only thing I miss is being able to talk to a claims person more easily, as all communication now seems to be done via chat and email. I recently submitted an estimate for pre-authorization (meaning I wanted to know what coverage would be), and even though it was marked as such in the email it became a claim in the app that kept requesting an invoice; I never got an answer on the coverage but the good news is Lily did get the procedure done and it was covered as expected. Sophie had insurance with a different company before PetPlan/Fetch, and the experience was terrible; they denied claims even when her vet wrote letters in support of coverage, and luckily I found PetPlan and was able to switch. PetPlan/Fetch was able to provide coverage when she got cancer, and ensured that finances would not prevent me from getting her treatment. I originally got pet insurance after meeting a woman at the dog park one day. The woman was looking through the fence and crying. I asked her if she was okay, and she tearfully explained that she had just had to put her dog to sleep because the dog needed treatment she could not afford. She said Sophie reminded her of her dog. I got pet insurance that day, hoping to avoid the heartbreak of not just losing your beloved dog but having to make a decision based on finances.
Insurer: Fetch Canada
By: Kim
Love Healthy Paws & Highly Recommend!
I love Healthy Paws! Unfortunately my frenchie, Gidgit, has had a lot of health issues with her eye and her back/neck. She has to do water treadmill and laser rehab every month, she has reoccuring eye ulcers that happen every so often and Healthy Paws has been there every step of the way. Luckily my boy Tonka doesn't have these issues but he is covered too and I would recommend Healthy Paws for ANY pet, you just never know what could happen. Healthy Paws is no hassle, great customer service and pays you back quickly.
Insurer: Healthy Paws
By: Amanda
Great plan and super easy to file claims!
Very happy with my coverage thus far especially the ease with which claims are submitted and processed.
Insurer: Lemonade
By: Suzanne
relief on dog care rare illness
appreciate your coverage on my dog Ricky who'd doing well and fast claims update. thanks.
Insurer: Trupanion Canada
By: Heather
Everyone I dealt with was very friendly and polite
Everyone I dealt with was very friendly and polite
Insurer: Trupanion Canada
By: Teresa
I have pet insurance for my current cat and previous dog I have had claims for both those animals and have always had the best service anytime I have called anyone I talked to was always helpful compassionate and knowledgeable.
I have pet insurance for my current cat and previous dog, I have had claims for both those animals and have always had the best service, anytime I have called anyone I talked to was always helpful , compassionate and knowledgeable. I always recommend to anyone getting a new pet as I was always so thankful I was able to give my pets the medical care they needed without worrying
Insurer: Trupanion Canada
By: Cheryl
A recommander sans hésiter !!
Service de Derrick impeccable au téléphone , bonne explication et très claire
Insurer: Trupanion Canada
By: Isabelle
Very helpful people who take the time to help you
Very helpful people who take the time to help you
Insurer: Trupanion Canada
By: Raymond
Great company. Excellent service would h
Very quick service. Would highly recommend
Insurer: Trupanion Canada
By: Linda