Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,255 total

Other Categories

Payment Experience 13,828

Claim Coverage 60,940

Customer Service 73,255

Price Satisfaction 21,922

Other 14,591

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18671 - 18680 of 73238 results

Verified April 27, 2022

Great experience with Trupanion

My 4 month old puppy got very ill and was hospitalized for a total of 3 nights. This was very stressful and as you can imagine, the vet bills started to rack up. Submitting the claims was extremely easy. After submitting my first invoice, I needed to contact customer service (for an issue on my end) and I recieved support immediately and my issue was resolved within minutes by a very kind and helpful customer service representative. Before all my claims were approved, I calculated how much I thought should be approved and was relieved when I got notice of approval and it worked out to be what I calculated. Nothing is hidden, everything that is covered and not covered is very transparent. I am very thankful for Trupanion for giving me peace of mind that I will be able to get my sweet puppy the medical care she needs without the need to worry about finances. I love that I could adjust the premium/deductible to find what worked for me and the fact that I can increase my deductible and lower my premium at a later time if I find the premiums difficult to manage. Also, I love the fact that the premiums will not go up as she ages and will only go up due to inflation. If you are thinking of getting a puppy, I recommend you consider going with Trupanion. Get it before any health conditions arise so that there are no pre-existing conditions and everything is covered.

Insurer: Trupanion Canada

By: Lindsay

Useful

April 27, 2022

Thank you for making a difficult situation easy

The Lemonade team is amazing! They answered all our questions, worked with the vets office to obtain documentation, and quickly processed claims (like 1-2 business days tops). I wish human health care companies were as easy to work with. Shout out to the person(s) who thought to include the cute animal gif in emails. It really makes me smile.

Insurer: Lemonade

By: Lauren

Useful

Verified April 27, 2022

Fast and Easy Claims

Trupanion is very easy to work with. Claims are handled usually within a day or two. They are very responsive and timely too. I am very grateful fir Trupanion insurance.

Insurer: Trupanion

By: Lee Ann

Useful

Verified April 27, 2022

New to Healthy Paws

I recently switch pet insurance providers to Healthy Paws. I never had to make a claim previously, but my dog recently needed a major surgery. The representatives were great in walking me through the process and ensuring timely processing of my claim. I highly recommend Healthy Paws and will be using them moving forward for any pets I welcome to my family.

Insurer: Healthy Paws

By: Beth

Useful