Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,255 total
Other Categories
Always given great service and very limited time delays when I call.
Always given great service and very limited time delays when I call. Send me documents as promised and quickly. Explain clearly and with a good approach even if it is not good news.
Insurer: Trupanion Canada
By:
Customer service is great coverage has been comprehensive and my vet direct bills!
Customer service is great, coverage has been comprehensive and my vet direct bills!
Insurer: Trupanion Canada
By:
Heard nothing but positive things from friends coverage is the best direct billing great and fast support online portal is awesome.
Heard nothing but positive things from friends, coverage is the best, direct billing, great and fast support, online portal is awesome.
Insurer: Trupanion Canada
By:
Pomsky insurance
It was based on a friends help with a bit of help from the super friendly Trupanion rep.
Insurer: Trupanion Canada
By:
Happyexperience
It was easy and the lady was very helpful answering our questions.
Insurer: Trupanion Canada
By:
I've had nothing but positive experiences as a client of yours.
I've had nothing but positive experiences as a client of yours. I also work at a clinic and have for over 10 years, and I just love the stories I hear and even dealing with your company from a clinic's point of view is so easy and always positive.
Insurer: Trupanion Canada
By:
We have had three cats and now our dog covered for about 15 years.
We have had three cats and now our dog covered for about 15 years. We’ve never had a claim refused and we don’t ever have to make difficult decisions about whether to treat or not if money is the issue. Very comforting to know Trupanion is there for us. It is also so convenient to have our claim submitted, reviewed and the vets paid before leaving the clinic. Thank you for the Peace of Mind!!
Insurer: Trupanion Canada
By:
Alexandra was polite knew what she was doing and very informative.
Alexandra was polite, knew what she was doing, and very informative. She fixed an email problem quickly.
Insurer: Trupanion
By:
Amber was thorough efficient and very friendly.
Amber was thorough, efficient, and very friendly. She made sure all of my questions were answered and provided all of the information I needed.
Insurer: Trupanion
By:
Trupanion came through again!
As usual, I was treated fairly and respectfully. My questions were answered and I received my claim amount in a timely manner. Thank you again, Trupanion. My son just got a policy for his new dog. We are both very happy.
Insurer: Trupanion
By: