Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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The Best Pet Insurance on the Market
I have had a wonderful experience with this company from day one. They are so easy to deal with, extremely friendly and helpful as well. I work in a Veterinary Office and I always refer customers that are looking for insurance to ASPCA Pet Insurance.
Insurer: ASPCA
By: Lisa
Healthy Paws provides excellent coverage and support so I can focus on my pet's recovery.
My Goldendoodle Alfred recently underwent surgery to remove a malignant tumor from his paw. The team at Heathy Paws processed the claims for his medical care quickly and even sent emails to check on his recovery. Thanks to Healthy Paws, I didn't have to worry about the cost of Alfred's care and could focus on what was most important...helping my fur baby recover.
Insurer: Healthy Paws
By: Marcia
Always given great service and very limited time delays when I call.
Always given great service and very limited time delays when I call. Send me documents as promised and quickly. Explain clearly and with a good approach even if it is not good news.
Insurer: Trupanion Canada
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Customer service is great coverage has been comprehensive and my vet direct bills!
Customer service is great, coverage has been comprehensive and my vet direct bills!
Insurer: Trupanion Canada
By:
Heard nothing but positive things from friends coverage is the best direct billing great and fast support online portal is awesome.
Heard nothing but positive things from friends, coverage is the best, direct billing, great and fast support, online portal is awesome.
Insurer: Trupanion Canada
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Pomsky insurance
It was based on a friends help with a bit of help from the super friendly Trupanion rep.
Insurer: Trupanion Canada
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Happyexperience
It was easy and the lady was very helpful answering our questions.
Insurer: Trupanion Canada
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I've had nothing but positive experiences as a client of yours.
I've had nothing but positive experiences as a client of yours. I also work at a clinic and have for over 10 years, and I just love the stories I hear and even dealing with your company from a clinic's point of view is so easy and always positive.
Insurer: Trupanion Canada
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We have had three cats and now our dog covered for about 15 years.
We have had three cats and now our dog covered for about 15 years. We’ve never had a claim refused and we don’t ever have to make difficult decisions about whether to treat or not if money is the issue. Very comforting to know Trupanion is there for us. It is also so convenient to have our claim submitted, reviewed and the vets paid before leaving the clinic. Thank you for the Peace of Mind!!
Insurer: Trupanion Canada
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