Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,003 total
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Can't/won't process a claim
Terrible service, inefficient and dysfunctional website, fails to resolve issues and constantly promises claims are being processed. They're either frauds or idiots, stay away from Pumpkin Pet Insurance.
Insurer: Pumpkin
By: Patrick
Online claim form was easy and there is good feedback.
Online claim form was easy and there is good feedback. Also, phoned to clarify a request and that was very good and clear.
Insurer: Trupanion
By: Linda
Professional simple helpful
Professional, simple, helpful
Insurer: Trupanion
By: Dr.
Rep very helpful answer all questions
Rep very helpful answer all questions
Insurer: Trupanion
By: Mary
she called and took care of things for me when the vet clinic was having trouble submitting forms.
she called and took care of things for me, when the vet clinic was having trouble submitting forms.
Insurer: Trupanion
By: Sherri
She was excellent at her job and in answering all my questions.
She was excellent at her job and in answering all my questions.
Insurer: Trupanion
By: Martha
Great customer service!
The agent on the phone was very informative and answered all my questions for me.
Insurer: Trupanion
By: Jessica
Best experience!
The person who took the call provided outstanding service! She was kind, and professional. The payment was sent very quickly. I strongly recommend Trupanion to all pet parents!
Insurer: Trupanion
By: Luciana
The rep was very patient attentive and willing to go the extra mile for my peace of mind regarding some short-term billing changes.
The rep was very patient, attentive and willing to go the extra mile for my peace of mind regarding some short-term billing changes. She was an extension of the brand confidence Trupanion strives to instill in its policy holders.
Insurer: Trupanion
By: Rachel