Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,255 total


Verified April 29, 2022

Easy to work with!

Easy to work with!

Insurer: Trupanion Canada

By:

Useful
Verified April 29, 2022

I recommend you guys to every new animal owner.

I recommend you guys to every new animal owner. So thankful for you in our many years of service.

Insurer: Trupanion Canada

By:

Useful
Verified April 29, 2022

My information kept going back to the beginning and the chat was amazing ?? had me set up in no time

My information kept going back to the beginning and the chat was amazing ?? had me set up in no time

Insurer: Trupanion Canada

By:

Useful
Verified April 29, 2022

Pleasant and helpful

Pleasant and helpful

Insurer: Trupanion Canada

By:

Useful
Verified April 29, 2022

Super service !

The associate was super helpful, knowledgeable, friendly and was easy to sign up.

Insurer: Trupanion Canada

By:

Useful
Verified April 29, 2022

Always great!

They are always kind and speedy with the claims

Insurer: Trupanion Canada

By:

Useful
Verified April 29, 2022

Trupanion and You make a great team!

Trupanion is a reliable service that everyone who loves their pet needs. You can depend on them as they care for your pet as well as you do!

Insurer: Trupanion Canada

By:

Useful
Verified April 29, 2022

agents have been helpful.

agents have been helpful. slow claims process.

Insurer: Trupanion

By:

Useful
Verified April 29, 2022

Trupanion claim process, easy/quick.

Claim process is extremely simple and staff is very responsive. Issuing checks on the other hand is a slow process.

Insurer: Trupanion

By:

Useful
Verified April 29, 2022

Communication was perfect

Communication was perfect

Insurer: Trupanion

By:

Useful

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