Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Best decision ever!
After debating over several companies, I couldn’t have made a better decision. Lemonade has taken such great care of me and my dog AND given me piece of mind. Thank you!
Insurer: Lemonade
By: Kristen
There for you when you need it!!
Although there was a mix up by the Veternarian submission the claim was reviewed again and resolved within hours!!
Insurer: Trupanion Canada
By: Cindy
Always lovely experience
Always lovely experience
Insurer: Trupanion Canada
By: Rene
Great customer service skills!
Great customer service skills! She explained to me how the process will work and also sent me the forms right after our call! I didnât even wait 5mins for that email
Insurer: Trupanion Canada
By: Alyssa
Trupanion stands behind their customers.
Trupanion have been excellent to deal with. My one German Shepherd has chronic digestive issues and the Company has been 100% supportive.
Insurer: Trupanion Canada
By: Riki
Ashlyn was kind and helpful
Ashlyn was kind and helpful
Insurer: Trupanion
By: Pat
Everyone is super friendly and very helpful.
Everyone is super friendly and very helpful. I love it that I am always able to reach someone day or night. I feel the service is outstanding!
Insurer: Trupanion
By: Cheryl
Happy with Trupanion experience.
I have had excellent experience, even when claims are question or refused. Access to support available for questions. Communication is very good.
Insurer: Trupanion
By: Kathleen