Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Worth every penny
Over the past few months our aging dogs have had a number of issues that ended up costing several thousands of dollars in specialist fees and procedures. Thankfully we had our insurance policies from the get-go. Fetch was super easy to use and we were compensated quite quickly. So happy we did this long ago. The policies have paid for themselves. I am a small animal veterinarian and a big advocate for pet insurance for this very reason.
Insurer: Fetch
By: Dianne
Trupanion is amazing!
We have had Trupanion since the week we brought Mila home. We have had to use it for claims 2 times already, once at a vet that accepted it directly and they paid their portion before we left the office. This week we had to use it at another vet who doesn't accept it directly, I filed the claim Friday and it was already approved on Monday! They really are amazing and could be a lifesaver. It is more than worth the extra expense every month to have the peace of mind that they are there for you when the unexpected happens!
Insurer: Trupanion
By: Chelsea
Alex was extremely helpful!
Alex was extremely helpful!
Insurer: Trupanion Canada
By: Ruth
got very good response for my enquiry
got very good response for my enquiry
Insurer: Trupanion Canada
By: Neil
Great customer service experience
Great customer service from Brandon, and extremely thorough and kind, explained everything.
Insurer: Trupanion Canada
By: Krista
Peace Of Mind
I was very happy with the service over the phone and your representative Matt was very knowledgeable & answered all my questions. The coverage for our pet seems very good!
Insurer: Trupanion Canada
By: Janice
Peace of mind
It was east and provides a piece of mind!
Insurer: Trupanion Canada
By: Rachel
Happy pet owner!
My experience has been smooth and stress free. Thank you for all your support.
Insurer: Trupanion Canada
By: Astrid
Good cust service
Very helpful and prompt
Insurer: Trupanion Canada
By: Anthony
Weâve always had great service from Trupanion.
Weâve always had great service from Trupanion. The claims are processed quickly and the agents are always helpful
Insurer: Trupanion Canada
By: Samantha